We know it is a worrying time for everyone at the moment including friends and families. With visitor restrictions in place across Northern Health, it is even more of a distressing time for those who have loved ones in hospital or in our facilities. We want do all we can to ease those worries.

Speaking to someone about your relative’s care

It may be difficult for our team to get to the phone if you call the hospital for an update about your loved one’s care. Our medical teams will always ensure the next of kin is informed of any changes in a patient’s condition. The team will try to provide  regular updates to the next of kin but will not be able to do this daily.

Communicating with your loved one

We encourage the use of personal mobile phones and tablets to stay in contact with your relative whilst they are in hospital. If they do not have their own device we may be able to facilitate a virtual visit if the ward has capacity to do this-please ask the nurse in charge.

You can also send messages to your relative by using our online form/email below. All responses will be printed and shared each week day (Please note this service is not offered at weekends or on public holidays).

Using this form, you can send a relative or friend a letter of support and love- a few words to let them know you’re thinking of them and sending your love and best wishes. We have space to include a maximum of two photographs as well – a happy smile from grandchildren, a favourite pet or just a selfie with a smile – they can all lift spirits and help them to feel connected.

We’ll  email it to the ward to be printed and delivered to your loved-one. You’ll need to make sure you tell us who the patient is (full name), their date of birth (if you know it)and the ward they’re on. It’s a secure email form and your letter will be treated in confidence by the small number of staff who run this service. We hope you welcome the opportunity to keep in touch in a really special and personal way.


Keeping Families Connected

With visiting restricted across the whole of Northern Health, there has been an increase in feedback from family members to the Patient Experience Team. This form allows you to send messages to your relative by using our online form/email .
  • Please enter patient's full name here.
  • Please enter patient's address here.
  • If you are aware of the patient's date of birth, please enter here.
  • Please let us know which ward the patient is in
  • Your details

    Please enter your details below.
  • Please enter your name here.
  • Please indicate your relationship to the patient.
  • Please enter your email address .
  • Please enter your phone number.
  • Please enter your message here (max 1000 characters)
  • Max. file size: 64 MB.
    You are welcome to include a photograph.
  • Max. file size: 64 MB.
    You are welcome to include a second photograph.
  • Please confirm you are happy to have your message to be read out to your loved one and agree with the Northern Health Privacy Policy.