Mental Health Services

Following from the recommendations, of the Royal Commission into Victoria’s Mental Health System as of 1 July 2022 Northern Health is a designated mental health service.

On 4 July, we welcomed Northern Area Mental Health Services and North West Area Mental Health Services. We also welcomed the staff of Merv Irvine Nursing Home and McLellan House.

On 7 November 2022, the Bundoora Aged Persons Mental Health Unit (APMHU) and Assessment and Treatment Services (APATT) transferred to Northern Health

For you, there will be no change to the care and services you currently receive. We are working hard to ensure a seamless transfer process, with the aim of ensuring that the staffing arrangements remain unchanged.

Our services cover:

Adult Acute Inpatients

Emergency Mental Health

– Adult Community Teams

– Prevention and Recovery Care (PARC)

– Community Care

NorthWest Area Mental Health Service

Broadmeadows Hospital
35 Johnstone Street
Broadmeadows 3047

Moreland Community Team
130 Bell Street
Coburg 3058

Broadmeadows Community Care Unit (CCU)
12-20 Talgarno Street
Broadmeadows 3047

Broadmeadows Prevention and Recovery Care (PARC)
6-10 Talgarno Street
Broadmeadows 3047

Craigieburn Health Service
350 Craigieburn Road
West Craigieburn 3064

Northern Area Mental Health Service

Northern Hospital
185 Cooper Street
Epping 3076

Hotham Street Community Clinic
83 Hotham Street
Preston 3072

Northern PARC
123 Wood Street
Preston 3072

Northern Community Care Unit (CCU)
2 – 4 Pleasant View Drive
Preston 3072

Noogal Clinic
16 – 20 Oleander Drive
Mill Park 3082

Residential Care

Merv Irvine Residential Care Facility
1231 Plenty Road
Bundoora 3083

McLellan House Residential Care
2 – 6 Robinson Street
Jacana 3047

How do I get help?

Please call 1300 874 243 (1300 TRIAGE), you will be assessed by a mental health clinician on behalf of Northern Health.

The Triage service is a telephone-based assessment and support service which operates 24 hours, 7 days a week.

You will be asked a range of questions to gather information to ensure the referral and advice given is best available for you.

Some of the questions you will be asked include:

  • who the call is about and some basic details for the person who needs help such as name, age, address
  • If you are not the person who is unwell, then does the person who the call is about know that the Triage service has been called on their behalf
  • You will be asked why you have called the triage service today and you can share what is happening for the person (concerns or issues), and what help you are looking for
  • who else might be involved in the care of the person (for example family and/or carers, a GP, private psychiatrist or private psychologist)
  • any other issues the person may be experiencing (such as safety concerns, other health issues, drug and alcohol issues)
  • This collection of information helps to determine the urgency of the response and type of response required from mental health or other services.

The triage process identifies whether the person needs further assessment by the specialist mental health service or other services. If so, the Triage Service will a referral to the service best placed to help.

If specialist mental health services are not the best option for you, the mental health clinician will offer advice on where to get help that is right for you (for example, your GP, Head to Help, Drug and Alcohol services, Gamblers Help or medical specialist) or provide other advice.

Other Services:

HeadtoHelp – 1800 595 212, if you’re not feeling ok

Lifeline Australia – 13 11 14 – Crisis Support. Suicide Prevention.

Beyond Blue – Anxiety, depression and suicide prevention support – 1300 22 46 36

National Youth Mental Health Foundation

Emergency Department | Northern Health 

If you are in an emergency situation where you are worried about your safety, or someone else’s, call ’000’ for an immediate response.

For Health Professionals

Service Overview

As of 1 July 2022 Northern Health is a designated mental health service.

On 4 July, we welcomed Northern Area Mental Health Services and North West Area Mental Health Services. We also welcomed the staff of Merv Irvine Nursing Home and McLellan House.

From 7 November 2022, the Bundoora Aged Persons Mental Health Unit (APMHU) and Assessment and Treatment Services (APATT) transferred to Northern Health

We provide the following services:

Adult Acute Inpatients

Emergency Mental Health

– Adult Community Teams

– Prevention and Recovery Care (PARC)

– Community Care

NorthWest Area Mental Health Service

Broadmeadows Hospital
35 Johnstone Street
Broadmeadows 3047

Moreland Community Team
130 Bell Street
Coburg 3058

Broadmeadows Community Care Unit (CCU)
12-20 Talgarno Street
Broadmeadows 3047

Broadmeadows Prevention and Recovery Care (PARC)
6-10 Talgarno Street
Broadmeadows 3047

Craigieburn Health Service
350 Craigieburn Road
West Craigieburn 3064

Northern Area Mental Health Service

Northern Hospital
185 Cooper Street
Epping 3076

Hotham Street Community Clinic
83 Hotham Street
Preston 3072

Northern PARC
123 Wood Street
Preston 3072

Northern Community Care Unit (CCU)
2 – 4 Pleasant View Drive
Preston 3072

Noogal Clinic
16 – 20 Oleander Drive
Mill Park 3082

Residential Care

Merv Irvine Residential Care Facility
1231 Plenty Road
Bundoora 3083

McLellan House Residential Care
2 – 6 Robinson Street
Jacana 3047

Patients presenting with complex mental health issues should be referred to Northern Health by calling 1300 874 243 (1300 TRIAGE).

The Triage service is a telephone-based assessment and support service which operates 24 hours, 7 days a week.

Some of the questions you will be asked include:

  • who the call is about and patient demographics
  • diagnosis of the patient if known,
  • reason for the referral and what help you are looking for
  • who else is involved in the care of the person (for example family and/or carers, counselling services, private psychiatrist or private psychologist)

If you are in an emergency situation where you are worried about your patients’ safety, call 000 for an immediate response.