For Patients and Visitors

Mental Health services at Northern Health are provided by North Western Mental Health at Northern Hospital Epping, Broadmeadows Hospital, Bundoora Centre and Craigieburn Centre.

North Western Mental Health provides care for patients aged over 15 years. Some patients may not need specialist mental health services, information on finding the right service is available here.

North Western Mental Health is a clinical mental health service with a focus an assessment and treatment of people with mental illness.   

How do I get help?

Please call 1300 874 243 (1300 TRIAGE), you will be assessed by a mental health clinician from North Western Mental Health.

The Triage service is a telephone-based assessment and support service which operates 24 hours, 7 days a week.

You will be asked a range of questions to gather information to ensure the referral and advice given is best available for you.

Some of the questions you will be asked include:

  • who the call is about and some basic details for the person who needs help such as name, age, address
  • If you are not the person who is unwell, then does the person who the call is about know that the Triage service has been called on their behalf
  • You will be asked why you have called the triage service today and you can share what is happening for the person (concerns or issues), and what help you are looking for
  • who else might be involved in the care of the person (for example family and/or carers, a GP, private psychiatrist or private psychologist)
  • any other issues the person may be experiencing (such as safety concerns, other health issues, drug and alcohol issues)
  • This collection of information helps to determine the urgency of the response and type of response required from mental health or other services.

The triage process identifies whether the person needs further assessment by the specialist mental health service or other services. If so, the Triage Service will a referral to the service best placed to help.

If specialist mental health services are not the best option for you, the mental health clinician will offer advice on where to get help that is right for you (for example, your GP, Head to Help, Drug and Alcohol services, Gamblers Help or medical specialist) or provide other advice.

Health Information

There are patient and family information factsheets which can help provide advice on what to do when you’re worried about how you or a loved one is feeling. There is information available to help you find the right type of service or help.

Find out more about mental health issues and where you can get help, click here.

Other Services:

HeadtoHelp – 1800 595 212, if you’re not feeling ok

Lifeline Australia – 13 11 14 – Crisis Support. Suicide Prevention.

Beyond Blue – Anxiety, depression and suicide prevention support – 1300 22 46 36

National Youth Mental Health Foundation

Emergency Department | Northern Health 

If you are in an emergency situation where you are worried about your safety, or someone else’s, call 000 for an immediate response.

For Health Professionals

Service Overview

Mental Health services at Northern Health are provided by North Western Mental Health at Northern Hospital Epping, Broadmeadows Hospital, Bundoora Centre and Craigieburn Centre. There are two Area Mental Health services which service Melbourne’s north, Northern Area Mental Health (Whittlesea & Darebin LGA’s) and North Western Area Mental Health (Hume & Moreland LGA’s)

Northern Health does not accept referrals for Mental Health Services.

Patients presenting with complex mental health issues should be referred to North Western Mental Health by calling 1300 874 243 (1300 TRIAGE).

The Triage service is a telephone-based assessment and support service which operates 24 hours, 7 days a week.

Some of the questions you will be asked include:

  • who the call is about and patient demographics
  • diagnosis of the patient if known,
  • reason for the referral and what help you are looking for
  • who else is involved in the care of the person (for example family and/or carers, counselling services, private psychiatrist or private psychologist)

If you are in an emergency situation where you are worried about your patients’ safety, call 000 for an immediate response.

Patients with mild to moderate mental health issues should be managed by GP, community health and psychology services.

HeadtoHelp is a great place to start for patients looking for mental health assessment and support.

HeadtoHelp – 1800 595 212

Patient Factsheets

North Western Mental Health has a series of Patient & Family Information sheets which can assist your patient access care and understand their illness, medication or where to get further help. Click Here