Revenue Services at Northern Health

Our Revenue Services Team provides a financial billing and collection service to our patients and Doctors. Our team liaises directly with patients, insurance companies and third party compensable companies (TAC and WorkCover Insurance) regarding hospital accounts.

Using your Private Health Insurance
Our Patient Liaison Officer (PLO) team assists our patients with private health insurance to use their insurance to optimise the benefits associated with their stay and help provided much needed additional funding to Northern Health.
Our PLO team operating hours are:
Monday-Friday                7:30 am-4:30 pm
Saturday-Sunday             9 am-2 pm
For more information please contact:
Phone: (03) 8405 2065
Email: NHS-PatientLiaisonOffice@mh.org.au

Paying Invoices
If you receive an invoice, the bottom of the invoice outlines instructions on how to pay the invoice via Internet, phone banking, BPay or in-person.
To make a payment via the online portal please click below link:
Online Payment Portal
Our cashiers are available at Northern Health to take payments face-to-face and over the phone. Our cashier operating hours are provided below:

Cashier Location Availability
Northern Hospital Epping Monday-Friday 9am-4:30pm
Craigieburn Health Service No longer available
Bundoora Extended Care Tuesday and Thursday 9am-4:30pm

For more information please contact:
Phone: (03) 8405 8570 

Medicare Ineligible Patients
As a Medicare Ineligible patient you are not covered by Medicare for your attendances or admissions to Northern Health. You are responsible for all invoices related to your admission or attendance, however if you have Overseas Visitor Insurance with an Australian Insurance company some of your costs may be covered.
Our Medicare Ineligible PLO is available to assist you with any questions you may have regarding your admission to Northern Health.
Further information regarding Medicare Ineligible attendances and admissions not related to maternity can be found on the attached brochure.
All Medicare Ineligible Maternity related information can be found on the attached brochure.

Please see below for a summary of costs.

Service Cost
Diabetes Educator Consultation $85 per visit
Interpreter Fees $112.50 per visit
Allied Health (Physio/Hand Therapy) $140 per visit
Domiciliary Appointments $140 per visit
Outpatient Consultation $350 per visit
Emergency Attendance $500 per visit
Pharmaceutical Services Full Cost
Doctors’ Fees including Anaesthetics Full Cost
Radiology and Pathology Services Full Cost
Day Procedure Unit/Theatre Charges Full Cost
Prosthesis including Aids and Appliances Full Cost
Hospital In The Home Bed Fee $600
Day Stay Bed Fee $1500
Overnight Bed Fee $1600 per night
Special Care Nursery $1600 per night
Palliative Care $1600 per night
Rehabilitation $1600 per night
Cardiac Procedure Unit*, Dialysis, Day Oncology and Haematology $1800 per attendance
Coronary Care Unit Bed Fee $3000 per night
High Dependency Unit Bed Fee $4500 per night
Intensive Care Unit Bed Fee $4500 per night
Maternity Package** $16000

*Cardiac Procedure Unit charge includes bed fee only.
**Maternity Package does not include anaesthetic, radiology, pathology, pharmaceutical, aids and appliances products or the costs associated with your baby’s admission to Special Care Nursery.

For more information please contact:

Phone: (03) 8405 2603

Email: MIP@nh.org.au

 Transport Accident Commission (TAC)
If your attendance or admission at Northern Health is related to a Transport Accident, you are required to lodge a claim with the TAC. You will be asked to sign a Private and Compensable Patient election form that will enable Northern Health to assist you with initiating this claim.
Whilst TAC aims to deliver your entitlements as quickly and efficiently as possible, this is reliant on you providing all relevant information quickly, to assist with processing your claim in a timely manner.
Once you have an approved TAC claim, all associated accounts will be forwarded to TAC on your behalf. The TAC will pay for medical treatment and other services that you need as a result of your injuries from a transport accident.
Failure to lodge a TAC claim may result in these accounts involving any medical costs being forwarded to you for payment.

For more information please contact:
Ph: (03) 9495 3690
www.tac.vic.gov.au

 WorkCover
After an injury at work has occurred, there are steps you need to follow to ensure that you meet your obligations in the claims process.If you have suffered a workplace injury, you must report it to your employer as soon as possible. If your attendance or admission at Northern Health is related to a workplace accident or injury, you are required to ensure that a claim is made through WorkCover (VWA) by your employer. If you have not notified your employer within 30days of becoming aware of the injury, you may not be entitled to compensation.
You are required to provide Northern Health with valid employer details in order for all associated accounts to be forwarded for payment. In the event that the accounts are not settled by your employer, associated accounts will be forwarded to you for follow up or payment.

For more information please contact:

Ph: (03) 9495 3690
www.worksafe.vic.gov.au

Allied Health

Northern Health provides Allied Health related services to patients such as aids and appliances, childbirth classes and Transitional and Community Care Programs. These charges are outside of the standard public funded items and as such you may receive an invoice for any of the listed services.
If you have received an invoice and you would like to pay it please refer to “Paying Invoices” above .

For more information please contact:

Ph: (03) 9495 3692

 

Contact Us

Query Phone Email
Paying an invoice (03) 8405 8570
Using private health insurance (Medicare patients only) (03) 8405 2605 NHS-PatientLiaisonOffice@mh.org.au
Advice for Medicare Ineligible Patients (03) 8405 2603 MIP@nh.org.au
WorkCover and TAC Enquiries (03) 9495 3690 NH-CompensableBilling@mh.org.au