For Patients and Visitors
What is the Service?
Northern Health has been providing Allied Health and Continence Nursing Services to the community for over 25 years and is a registered NDIS provider. Our team has extensive experience in the assessment and management of people living with complex needs and provides a coordinated multidisciplinary approach to care. Our goal is to enable people to participate to their full capacity in their everyday life at home and within the broader community.
What can I expect from the service?
We are an NDIS provider for:
- Occupational Therapy
- Physiotherapy
- Speech Pathology
- Dietetics
- Podiatry
- Orthotics
- Exercise Physiology
- Allied Health Assistants
- Continence Nursing – (Adults and Children over 7 years)
Our team of highly skilled professionals has extensive experience working with people living with chronic and/or progressive neurological conditions.
Based on your needs our team can provide:
- Therapy to improve or maintain physical function
- Prescription of aids and equipment including complex seating, wheelchairs and communication devices
- Advice and management related to pressure care
- Advice on home modifications
- Therapy to improve or maintain independence in daily activities
- Carer education
- Swallowing advice and education including conducting instrumental Videofluoroscopic Swallow Studies
- Therapy to improve or assist communication
- Dietary and nutritional advice and support including specialist management of enteral feeding tubes
- Assessment and management of feet and footwear needs
- Provision of orthotics
- Comprehensive continence assessment and management
- Bladder retraining, bowel regulation programs and toileting programs (both day and night-time)
- Catheter and condom drainage education
- Advice regarding behavioural issues related to toileting
- Prescription of continence aids and equipment
What we offer:
- A team of dedicated health professionals with specialist experience in working with people living with disabilities
- A strong focus on provision of quality services that are evidence based
- Strong working relationships with family, carers, workplaces and support coordinators
- Valuable links within the health service and the broader community
- Ability to provide coordinated care across a number if therapy areas.
How will we deliver your care:
- We will meet with you to understand your NDIS plan and discuss how we can work with you to achieve your goals
- Our services can be provided in your home, your local community setting or at our centre. Some consultations can also be provided over the phone.
- Where required we are able to provide joint visits with other disciplines
Am I eligible for care?
To access this service you need to:
- Have a current NDIS plan with allocated hours/funding for Allied Health or Continence Nursing.
- Live in the Local Government Areas of Banyule, Darebin, Nillumbik or Whittlesea. If you live outside of these area’s you can access centre based services only.
How much does it cost?
The Fees for NDIS funded supports are set in accordance with maximum permitted price in the NDIS rules for pricing.
What are my rights and responsibilities?
You can find more information about your rights and responsibilities here
What if I have concerns about the service I receive?
If you have a concern about the services you receive from Northern Health you can:
- Talk to your therapist about your concerns
- If you feel this is not possible, talk to the Program’s Manager.
- You can complete a feedback form. Feedback forms are available in the waiting areas or online
- You can also contact the Northern Health Patient Experience Office by:
- Post: 1231 Plenty Road
Bundoora 3083
- Phone: 9495 3229
If you like, you can have a family member, friend, carer or a disability advocate with you when you meet to discuss any concerns.
You may not feel comfortable raising your concerns directly with us, or your complaint may not be resolved to your satisfaction. Anyone who wishes to make a complaint has the right to contact the NDIS Commission.
A complaint can be made to the NDIS Commission by:
- Phone: 1800 035 544 or TTY 133 677
- National Relay service and ask for 1800 035 544
- Completing an online complaint contact form
How can I access an advocate?
An advocate is someone who stands beside you and works solely on your behalf and at your discretion. They may be a friend or family member, or a representative of an Advocacy Service.
An advocate can assist you by:
- Ensuring that your rights are maintained;
- Ensuring that you actively participate in decision-making processes; and
- Resolving any problems or complaints you may have in relation to services.
If you wish to have a friend or family member present or involved on your behalf, please speak with your Therapist. A disability advocate can be found using the Disability Advocacy Finder
How can I access an interpreter?
We will arrange an interpreter for you for your appointments with us if you require one. You can find more information about accessing an interpreter here
How can I access these services?
Contact our Community Access team:
- Telephone: 9495 3443
- Fax: 8405 8616
Contact us
If you have questions please get in touch by calling 9495 3443
For Health Professionals
Service Overview
Northern Health has been providing Allied Health and Continence Nursing Services to the community for over 25 years and is a registered NDIS provider. Our team has extensive experience in the assessment and management of people with complex needs and provides a coordinated multidisciplinary approach to care. Our goal is to enable people to participate to their full capacity in their everyday life at home and within the broader community.
What can I expect from the service?
We are an NDIS for provider for:
- Occupational Therapy
- Physiotherapy
- Speech Pathology
- Dietetics
- Podiatry
- Orthotics
- Exercise Physiology
- Allied Health Assistants
- Continence Nursing – (Adults and Children ≥7 years)
Our team of highly skilled professionals has extensive experience in working with people with chronic and/or progressive neurological conditions.
Our service specialises in:
The Allied Health service specialises in the management of clients presenting with chronic or progressive neurological disorders.
Continence Nursing Service for children over the age of seven years and adults whorequire assessment and management of bladder and or bowel dysfunction.
All referrals need to have Allied Health or Continence Nursing hours on the participant NDIS plan.
Can I refer?
If the person you want to refer would benefit from our service specialisations and they have a current NDIS plan with allocated hours/funding for Allied Health or Continence Nursing and theylive within Local Government Areas of Banyule, Darebin, Nillumbik or Whittlesea you can refer them. Individuals that live outside catchment may be referred but can access centre based services only.
How to refer?
For referrals or enquiries regarding this service please contact the Community Access Service team
Free Call: 1300 128 539
Fax: 8405 8616
Alternative service options
Inclusion criteria:
Have a current NDIS plan with allocated hours/funding for Allied Health or Continence Nursing.
Exclusion criteria:
No allocated hours/funding on NDIS plan
How to Refer:
For referrals or enquiries regarding this service please contact the Community Access Service team
Free Call: 1300 128 539
Fax: 8405 8616
Alternative service options
To find registered service providers click here.
- Locations offering this service
- Bundoora Centre
