What is Northern Health Support at Home?
Northern Health Support at Home (previously Northern Health Home Care Packages) is an approved provider of the Commonwealth Support at Home Program. Support at Home helps you live independently in your own home with a package of care, services and care management to meet your personal needs.
Northern Health has been supporting older people with complex health and social situations to remain living at home since 1988. We have a proud history of providing quality case management and services to improve older people’s quality of life and overall wellness at home.
What can I expect from the service?
We offer a comprehensive range of services and support to maintain your social connections and independence at home. Some of our responsive and flexible services include:
- Specialist care management from a qualified health professional
- Personal support (e.g. showering and dressing assistance)
- Health and therapy services (e.g. nursing, occupational therapy, physiotherapy, podiatry and massage therapy)
- Domestic assistance (e.g. cooking, meal preparation, cleaning, shopping and errands)
- Home maintenance (e.g. light gardening and gutter cleaning)
- Transport assistance (e.g. appointments and activities)
- Respite and carer support
- Social connectedness (e.g. companionship, assistive devices, social activities and groups).
- Home modifications
How much does it cost?
Depending on your date of approval and income, you may be required to pay a contribution for certain services, which is independently worked out by Services Australia. We do not charge an exit fee or charge additional costs for interpreters. This is specified in each Participant Agreement and is published on the My Aged Care website.
Northern Health Support at Pricing Schedule:
Our Northern Health Support at Home Pricing Schedule provides information on how your Support at Home funds will be distributed and the price for common services you can access through Northern Health Support at Home.
Please click on the attached link to access the NH SAH Service Price List Effective 1 November 2025
Please click on the attached link to access the Northern Health Home Care Pricing Schedule Effective 1st July 2025
Our team:
Our care managers (clinical care partners) are all experienced health professionals with tertiary qualifications in nursing or allied health (e.g. social work, occupational therapy and psychology). We are a large team consisting of clinical care partners (some of whom are bi-lingual), administrative staff, two dedicated clinical coordinators, a program manager, on-call case management systems and an after-hours support service.
Why you should consider Northern Health Support at Home:
To read why you should consider us as your home care package provider please click here .
How to select Northern Health Support at Home:
To find out how to select Northern Health Support at Home as your package provider please click here .
What are my rights and responsibilities?
The new Aged Care Act 2024 (Cth) puts the rights of older people first. It includes a Statement of Rights for older people accessing aged care and a Code of Conduct for providers and people providing your care.
The Statement of Rights replaces the Charter of Aged Care Rights on 1 November 2025 and explains what rights older people have when accessing aged care services funded by the Australian Government. Please click here to view the Statement of Rights and further explanatory resources from the Australian Government Department of Health and Aged Care.
The Code of Conduct sets out how providers and the people providing your care must behave and treat you and strengthens powers to protect you from services or workers that make you feel unsafe, taken advantage of, or disrespected. Please click here to view the Code of Conduct and further explanatory resources from the Aged Care Quality and Safety Commission.
How can I share feedback or make a complaint?
To find out how to raise any concerns about the care and or services you receive and/or how to make a compliment, please click here:
How can I make a Whistleblower Disclosure?
To find out information about Whistleblower Disclosures and how to make one, please click here.
How does Northern Health Manage Aged Care Incidents?
To find out about Northern Health’s Aged Care Incident Management system, please click here.
How can I access an advocate?
To find out about the role or an advocate and how to access one, please click here.
How can I access an interpreter?
To find out information on how to access an interpreter, please click here .
Frequently asked questions:
To find the answers to frequently asked questions please click here .
Service locations:
To view our geographical service locations please click here .
Consumer testimonials:
To read some of our consumer testimonials please click here .
Previous newsletters:
To access previous copies of our quarterly newsletter please click here .
Contact us:
For more information about Northern Health Home Care Packages please contact our friendly team on phone: 9495 3219 (Monday to Friday 8.30am to 5.00pm) or email HomeCarePackages@nh.org.au
For Health Professionals
Service Overview
Northern Health Support at Home is an approved provider of the Commonwealth Support at Home Program. Northern Health Support at Home supports older adults with complex care needs to live at home with a package of care, services and care management. Working in partnership with participants and their families, an appointed care partner helps to identify the participant’s goals and support needs to form an individualised care plan. This is used to develop a support package of coordinated tailored services using consumer’s individual home care package funds.
Services that can be provided in Northern Health Support at Home Care Packages include, but are not limited to:
- Care management and care coordination
- Personal support (e.g. showering and dressing assistance)
- Health and therapy services (e.g. nursing, occupational therapy, physiotherapy, podiatry and massage therapy)
- Domestic assistance (e.g. cooking, meal preparation, cleaning, shopping and errands)
- Home maintenance (e.g. gardening and gutter cleaning)
- Transport assistance (e.g. appointments and activities)
- Respite and carer support
- Social connectedness (e.g. companionship, assistive devices, social activities and groups).
- Home modifications (related to care needs)
Our care managers (clinical care partners) are all experienced health professionals with tertiary qualifications in nursing or allied health (e.g. Social work, occupational therapy and psychology). We are experts within the community aged care industry – with the necessary knowledge and skills to assist consumers with their ongoing support issues and health needs.
Inclusion Criteria:
Northern Health Support at Home is targeted to assist frailer older Australians to remain in their homes, that have been approved for Support at Home.
Typically, this includes:
- People above 65 years of age, and
- Aboriginal and Torres Strait Islander people above 50 years of age.
There is no minimum age requirements, citizenship or residency restrictions on accessing Support at Home with Northern Health Support at Home. Younger people with a disability, dementia or special care needs may be eligible when no other more appropriate option is available.
Exclusion criteria:
Support at Home is not designed to act as a crisis management tool. Nor is it intended for visitors to Australia or for people requiring temporary or short-term care.
Our service targets participants living in the municipalities of Banyule, Darebin, Moreland, Nillumbik and Whittlesea, and parts of Brimbank, Manningham and Moonee Valley.
How to Refer:
My Aged Care is the entry point for accessing aged care services. Once assessed by the Aged Care Assessment Service (ACAS), approved participants will be centrally recorded with My Aged Care and notified when they have been assigned a package.
Participants can then select Northern Health to be their Support at Home provider by directly contacting our service.
Alternative service options:
Alternative Support at Home providers are located on the My Aged Care website using the Support at Home service finder.
Program Manager:
Julie Williams
Enquiries:
For Northern Health specific Support at Home enquiries contact: Northern Health Support at Home Ph: 9495 3219, Email: SupportatHome@nh.org.au
For general Home Care Package enquiries contact: My Aged Care Contact Centre
Ph: 1800 200 422, Mon-Fri 9:00am – 8:00pm or Sat 10:00am – 2:00pm
Website: www.myagedcare.gov.au
For further information please refer to our page on Northern Health’s Internet website
