Commonwealth Home Support Program (CHSP)

For Patients and Visitors

Northern Health is an approved provider for Commonwealth Home Support Program (CHSP) and Home and Community Care Program for Younger People (HACC PYP) for Allied Health, Continence Nursing and Community Nursing. Northern Health CHSP and HACC PYP program is underpinned by a wellness approach which focuses on maximising a person’s independence. We aim to build on your strengths, capacity and goals to remain independent and live safely at home.

We provide services in the home and at our Bundoora and Broadmeadows Campus.

What can I expect from the service?

Our team at Northern Health has been providing Allied Health and Continence Nursing Services to the community for over 25 years. Our team is based at Bundoora and Broadmeadows campus and can provide services either at your home or our centre..

We provide the following services:

  • Occupational Therapy
  • Physiotherapy
  • Speech Pathology
  • Dietetics
  • Podiatry
  • Orthotics
  • Exercise Physiology
  • Allied Health Assistants
  • Continence Nursing
  • Community Nursing

Our teams have specialist skills in working with older people with chronic and/or progressive neurological conditions as well as those with ageing related needs. Depending on your needs we can provide single discipline or multidisciplinary interventions including:

  • Prescription of aids and equipment
    • Advice on home modifications
    • Therapy to improve or maintain physical function
    • Therapy to improve or maintain independence in daily activities
    • Carer education
    • Swallowing and communication
    • Dietary and nutritional advice and support
    • Treatment and prevention of conditions for lower limb and feet
    • Linking in with relevant services
    • Assessment and education re: Continence issues

Contact us

For CHSP (above 65 years old or 50 years for Aboriginal and/or Torres Strait Islander persons)

Referral by My Aged Care website https://www.myagedcare.gov.au/ or contact the My Aged Care call centre 1800 200 422
Our services are listed as Northern Health Allied Health and Northern Health Continence Nursing.

For HACC PYP (under 65 years)

Please contact our Community Access Service team

Free Call:      1300 128 539

Fax:         8405-8616

Email:     Community.Access.Helpdesk@nh.org.au

Other information:

Charter of Aged Care Rights

As a provider of CHSP services Northern Health is committed to upholding your rights in accordance with the Charter of Aged Care Rights. This will be discussed with you at your first appointment.

Please see the following web link to access this information in English and other languages.

Advocacy:

We are most happy for you to have a family member, friend or formal advocate involved in your care or to assist you in accessing our service.

Contact Numbers for Advocacy Services:

Organisation Phone Number
Older Persons Advocacy Network 1800 700 600
The Office of the Public Advocate 1300 309 337

 

Complaints or concerns:

We encourage and welcome you to give us feedback about the services you receive from us.

We are most happy to manage any concerns you may have directly with the Program Manager, our Patient Experience Unit or via the Aged Care Quality and Safety Commission.   You can also contact Northern Health directly via our webpage.

Organisation Phone Number
 Northern Health Patient Experience Available 8am to 4pm, Monday to Friday (excluding public holidays)Phone 039495 3229
Email: feedback@nh.org.au
Aged Care Quality and Safety Commission 1800 951 822

For Health Professionals

Service Overview

Northern Health is an approved provider for Commonwealth Home Support Program (CHSP) and Home and Community Care Program for Younger People (HACC PYP). In addition we are a provider for the National Disability Insurance Scheme (NDIS).

The services we provide for both CHSP and HACC PYP include:

  • Allied Health (Occupational Therapy, Physiotherapy, Speech Pathology, Dietetics, Podiatry, Exercise Physiology, Social Work)
    • Continence Nursing
    • Community Nursing

Inclusion criteria:

CHSP:
over 65 OR  if Aboriginal or Torres Strait Islander, over 50
Needs to have a referral from My Aged care

HACC PYP: under 65 OR if Aboriginal or Torres Strait Islander, under 50

Exclusion criteria:

Under Commonwealth Legislation, CHSP services cannot be offered to:

  • permanent residents of residential aged care facilities
  • Where a resident’s accommodation contract provides for similar services to those under CHSP
  • Where needs can be met by other more appropriate Commonwealth funded programs such as an Home Care Package

How to Refer:

For CHSP services
Referral by My Aged Care  https://www.myagedcare.gov.au/ or to contact centre 1800 200 422

For HACC PYP and NDIS services

Please contact the Community Access Service team

Free Call:      1300 128 539

Fax:        8405-8616

Email:     Community.Access.Helpdesk@nh.org.au


How to Refer:

For CHSP services
• Referral by My Aged Care  https://www.myagedcare.gov.au/ or to contact centre 1800 200 422

For HACC PYP and NDIS services

Please contact the Community Access Service team

Free Call:      1300 128 539

Fax:        8405-8616

Email:     Community.Access.Helpdesk@nh.org.au

Alternative service options

My Aged Care Contact Centre 1800 200 422.