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Commonwealth Home Support Program (CHSP)

For Patients and Visitors

Northern Health is an approved provider for Commonwealth Home Support Program (CHSP) and Home and Community Care Programme for Younger People (HACC PYP). Northern Health CHSP and HACC PYP program is underpinned by a wellness approach which focuses on maximising a person independence. We aim to build on your strengths, capacity and goals to remain independent and live safely at home.

We provide services in the home and at our Bundoora Campus.

What can I expect from the service?

Our team at Northern Health has been providing Allied Health Services to the community for over 25 years. Our team is based at Bundoora campus and can provide services at either home or centre (at Bundoora).

Our teams have specialist skills in working with older people with chronic and/or progressive neurological conditions as well as those with ageing related needs. Depending on your needs we can provide single discipline or multidisciplinary interventions including:

• Prescription of aids and equipment
• Advice on home modifications
• Therapy to improve or maintain physical function
• Therapy to improve or maintain independence in daily activities
• Carer education
• Swallowing and communication
• Dietary and nutritional advice and support
• Treatment and prevention of conditions for lower limb and feet
• Linking in with relevant services
• Assessment and education re: Continence issues

Contact us

For CHSP (above 65 years old)

• Referral by My Aged Care https://www.myagedcare.gov.au/ or to contact centre 1800 200 422
Our services are listed as Northern Health Allied Health and Northern Health Continence Nursing.

For HACC PYP (under 65)

Please contact the Community Access Service team

Free Call:      1300 128 539

Fax:         9495 3510

Email:     CommunityAccesshelpdesk@nh.org.au

Other information:

Charter of Care Recipients’ Rights and Responsibilities- Home Care

Please see the following web link to access this information in English and other languages.

Advocacy:

We are most happy to have a family member, friend or formal advocate involved in your care or assist in accessing our service.

Contact Numbers for Advocacy Services:

Organisation Phone Number
Elder Rights Advocacy 1800 700 600
The Office of the Public Advocate (03) 9603 9500 or 1800 136 829

Complaints or concerns:

We are most happy to manage any concerns you may have directly with the Program Manager, our Patient Experience Unit or via the Aged Care Complaints Commissioner.   You can also email the Northern Health directly via our webpage.

Organisation Phone Number
 Northern Health Patient Experience Available 8am to 4pm, Monday to Friday (excluding public holidays)Phone 039495 3229
Email: feedback@nh.org.au

 

 

Australian Aged Care Complaints Commissioner 1800 550 552
The Aged Care Ombudsman (03) 9613 6222 or 1800 806 314
The Equal Opportunity Board Commissioner (03) 9281 7100 or 1800 134 142
Office of the Health Services Commissioner (03) 8601 5200 or 1800 136 066

 

For Health Professionals

Service Overview

Northern Health is an approved provider for Commonwealth Home Support Program (CHSP) and Home and Community Care Programme for Younger People (HACC PYP). In addition we are a provider for the National Disability Insurance Scheme (NDIS).

The services we provide for both CHSP and HACC PYP include:

• Allied Health (Occupational Therapy, Physiotherapy, Speech Pathology, Dietetics, Podiatry, Exercise Physiology, Social Work)
• Continence Nursing
• Social Support Group (Bundoora and Broadmeadows campus)
• Access and Support Worker (Aboriginal and Culturally and Linguistically Diverse Community).

Inclusion criteria:

CHSP:
over 65 OR  if Aboriginal or Torrs Strait Islander, over 50
Needs to have a referral from My Aged care

HACC PYP: under 65 OR if Aboriginal or Torrs Strait Islander, under 50

Exclusion criteria:

Under Commonwealth Legislation, CHSP services cannot be offered to:
permanent residents of residential aged care facilities
Where a resident’s accommodation contract provides for similar services to those under CHSP
To people accessing Home Care Packages.


How to Refer:

For CHSP services
• Referral by My Aged Care  https://www.myagedcare.gov.au/ or to contact centre 1800 200 422

For HACC PYP and NDIS services

Please contact the Community Access Service team

Free Call:      1300 128 539

Fax:         9495 3510

Email:     CommunityAccesshelpdesk@nh.org.au

Alternative service options

My Aged Care Contact Centre 1800 200 422.