Aged Care Assessment

For Patients and Visitors

What is the Service?

The Aged Care Assessment Service (ACAS) provides assessment and information to assist the older person and their family to make decisions about their care. This may include arranging community support that can be provided in the home and possible short term or long term residential aged care service.

The Aged Care Assessment Service (ACAS) can conduct community, residential care and hospital assessments, Monday to Friday during business hours.

What can I expect from the service?

An ACAS Assessor, who is a health professional, will visit you at home. You can invite a family member or carer to be there to help you answer any questions. The ACAS Assessor will work with you to find out what your goals and motivations are and what supports and services you require to keep you safe and as healthy as possible.

What do I bring/need for my appointment?

Please have available the following items:

  • A list of all the medicines that you take
  • All services that you currently use and the names of the people you call with their telephone number
  • The name and clinic address of your current General Practitioner
  • Medicare Card.

How much does it cost?

There is no cost for the ACAS assessment.

Our team

The ACAS team consists of Geriatrician/s, Nurses, Social Workers, Physiotherapists, Occupational Therapists and Speech Pathologists.

Contact us:

Please contact My Aged Care on 1800 200 422 to refer to the Aged Care Assessment Service.
Alternatively you can contact us directly on 03 9495 3180 to enquire about the service or if you are currently receiving a service from us.
Further information on aged care services can be located on the My Aged Care Website or by calling My Aged Care on 1800 200 422.


For Health Professionals

 Service Overview

The Aged Care Assessment Service (ACAS) provides a comprehensive assessment to determine the overall care needs of complex older people or vulnerable persons in the community.  ACAS will determine eligibility for approval for the following Care Type/s under The Aged Care Act – Residential Care, Residential Respite Care, Home Care Package, and Flexible Care (Transition Care and Short Term Restorative Care).

Inclusion criteria:

  • An older person or Aboriginal or Torres Strait Islander 50 years and over
  • Residents living within the Nillumbik, Banyule North, Whittlesea and Darebin North Local Government Areas.

Exclusion criteria:

  • Medically unstable
  • Older persons that DO NOT consent
  • Residents living outside of ACAS Bundoora catchment
  • Younger Person NOT requiring Aged Care Accommodation Services.


  • Community Assessments complete Inbound Referral from My Aged Care or Contact My Aged Care on 1800 200 422
  • Inpatient Assessments complete the internal ACAS & TCP Hospital Referral Form.

Alternative service options

My Aged Care Contact Centre 1800 200 422.

Referral Management

Request for an ACAS Community Assessment.

My Aged Care Web bound Referral – The referral will be screened and sent to the relevant ACAS and the catchment they cover.

Following receipt of referral; referrals are triaged within 24 – 48 hours. Triaging involves determining eligibility for assessment, priority status and ensuring referral contains all required information to proceed to an assessment. The referrer will be provided with a referral identification number.

Request for an ACAS Inpatient Assessment
Complete the ACAS & TCP – Hospital Referral (Electronic) – 333150 and send via email to
Following receipt of referral; referrals are triaged and referrers advised within 24 hours of assessment date and time.

Enquiries or consultation

ACAS Bundoora: 9495 3180
My Aged Care Contact Centre: 1800 200 422

Further information on aged care services can be found on the My Aged Care Website