If you’ve received an infringement notice, you have committed an offence under an Act or Regulation

Your options are:

  • pay the infringement before the due date
  • ask for an extension of time to pay
  • request an internal review
  • request the matter be heard by a Magistrate

Payment options

Paying in Person

Payment by cash or credit card can be made in person before the specified due date to the Cashier’s Office at The Northern Hospital Epping or Bundoora Centre, between the hours of 8.30 am to 12.00 pm and 12.30 pm to 4.30 pm

By phone

Payment can be made over the phone by credit card. Phone 8405 8570 or 9495 3238

By mail

Complete your name and address particulars in the box on the back of the infringement notice, together with payment to:

Point Parking Pty Ltd
Box 4176
Melbourne Vic 3001

Please make cheques or money order to NORTHERN HEALTH or insert your credit card details in the box on the back of your infringement notice. If the penalty is paid by cheque, payment shall be deemed not to be paid until the cheque is honoured upon presentation. PLEASE DO NOT POST CASH.

Payment plan

For further information, please contact the Business Operation Manager, Point Parking PTY LTD on (03) 9600 1744

Apply for an extension

To request an extension please contact the Business Operation Manager, Point Parking PTY LTD on (03) 9600 1744

Request a review

If you believe the infringement has been issued in error, you may request an internal review.

To request a review please complete the Northern Health PIN Review Request Form

The grounds on which a review is available:

Contrary to law:

  • the infringement notice is not valid (for instance, it is incomplete, or it does not otherwise comply with the formal legal requirements, or
  • an infringement officer has acted unlawfully, unfairly, improperly, or beyond their authority in taking that action or decision.

Mistaken identity

  • You were not in the location at the time of the offence and therefore could not have committed the offence

Applications for internal review on the ground of mistaken identity should (where appropriate) be accompanied by supporting evidence, which may include applicant’s birth certificate, driver’s licence or passport which shows evidence that the applicant could not have committed the conduct because they could not have been in the relevant location.

Exceptional circumstances:

The offence occurred due to an extraordinary or unavoidable situation. You should only select this ground if you can show that the offence occurred due to circumstances that were out of the ordinary, unavoidable, or exceptional – such as a medical emergency or a vehicle breakdown.

Special circumstances

These circumstances are specific, you should only select this ground if you can show that, at the time of the offence you:

  • You had a mental disability, disorder, disease or illness
  • You had a serious addiction to drugs, alcohol or volatile substance
  • Were homeless
  • Were a victim of family violence
  • Long term condition/circumstances making it impracticable to deal with the fine

You will need to provide evidence from a qualified medical practitioner or agency to support your application.

Person unaware

This ground of internal review enables an applicant to lodge an internal review application on the ground that they were unaware of the infringement notice.

An application made on the ground of ‘person unaware’ must:

  • Be made within 14 days of the applicant becoming aware of the infringement notice (a person may evidence the date they became aware of the infringement notice by executing a statutory declaration)
  • Be made in writing
  • State the grounds on which the decision should be reviewed
  • Provide the applicant’s current address for service, and
  • May only be made once in relation to any one infringement offence.

Applications for internal review made on the grounds of person unaware should (where appropriate) be accompanied by supporting evidence.

Internal reviews do not apply to the following offences:

  • Drink-driving, drug driving, driving under the influence of drugs, or excessive speed infringements under Sections 89A-89D of the Road Safety Act 1986
  • Transport Safety Infringement Notices in the Marine Act 1988 (drink and/or drug offences while operating a vessel)
  • Safety Work Infringements under Section 215C of the Transport Act

Review process

Applications must be submitted in writing before the specified due date or within 14 days of the applicant becoming aware of the infringement notice if the application is being made on the grounds of ‘person unaware’. Please ensure your application includes:

  • Infringement Number
  • An explanation of the circumstances surrounding the reason the infringement was issued
  • Provide any evidentiary documentation that will support your request
  • Email customercare@pointparking.com.au or forward to Point Parking Pty Ltd, P.O. Box 4176, Melbourne Vic 3001 an explanation of the circumstances surrounding the reason the infringement was issued
  • If your appeal is unsuccessful, you can ask to have the matter heard in Court. You are required to notify Point Parking in writing of your intention.

What happens after you apply

After you have submitted your application, your fine will be placed on hold and no further fees will be added.

We will review your request within 90 days of receiving your application. Your application for internal review will be assessed based on the information and evidence provided to support your claims.

It may take longer if you are asked to provide additional information. If you do not respond to the request for information, your application may be reviewed based on the information available.

Once a decision has been made, you will receive notice of the outcome by via email.

Possible outcomes of review:
  • Confirm the decision to issue you with the fine.
  • Withdraw the fine and take no further action against you
  • Withdraw the fine and issue an official warning instead
  • Approve a payment arrangement
  • Waive or vary any fees associated with the fine
  • Waive or vary any additional steps imposed by the fine
  • Refer the matter to the Magistrates’ Court (or the Children’s Court if you’re under 18)
Possible Outcomes
  • Confirm the decision to serve an infringement notice
  • Withdraw the infringement notice and serve an official warning
  • Withdraw the infringement notice
  • Waive all or any prescribed costs, or approve a payment plan.

If your application is not successful, you can apply to have your matter heard in the Magistrates’ Court – See Dispute your fine in Court

Late payment

If you pay your infringement after the due date, there may be additional costs added. If you are unable to make payment in full by the due date, please contact Point Park PTY LTD.

Penalty Reminder Notice

We will send you a reminder notice after the due date which will incur additional costs. If you pay the original amount plus the additional costs before the new due date (21 days), the matter will be finalised.

Failing to respond to our Reminder Notice

If payment has not been received by the new due date specified on the reminder notice, a final notice will be issued. If payment is still not made by the date specified in the final notice, the matter will be referred to Fines Victoria for enforcement.

For further information https://online.fines.vic.gov.au/Infringement-fines/Infringement-fine-FAQs