If you have a concern about the care or services you receive from your Home Care Package you can:

first talk to your Case Manager about your concerns

if you feel this is not possible, talk to the Program’s Manager.

You can also contact the Northern Health Patient Experience Office on 9495 3229

If the issue is not resolved to your satisfaction you can make a complaint to the Aged Care Complaints Commissioner,

If you like, you can have a family member, friend, carer or an aged care advocate with you when you meet to discuss any concerns.

Making a complaint to the Aged Care Complaints Commissioner:

You may not feel comfortable raising your concerns directly with us, or your complaint may not be resolved to your satisfaction. Anyone who wishes to make a complaint has the right to contact the Aged Care Complaints Commissioner. This is a free service.

How do I contact the Aged Care Complaints Commissioner?

Online agedcarecomplaints.gov.au

Phone 1800 550 552

In writing address your written complaint to:

Aged Care Complaints Commissioner
GPO Box 9848
(Your capital city and state or territory)