Home Care Packages: Advocacy Services

What is advocacy?

Advocacy is the process of standing beside someone and supporting them to:

  • Understand and exercise their rights
  • Have their voice heard on issues that are important to them

What is an advocate?

An advocate:

  • Takes the time to listen and understand your views and wishes
  • Informs you of your rights and responsbilities
  • Assists you to explore your options and make informed decisions
  • Supports you to raise your concerns and work towards a resolution
  • Provides practical assistance such as help to write a letter or raise your concerns at a meeting
  • Speaks for you in situations where you don’t feel able to speak for yourself
  • Increases your capacity to self-advocate

Your Case Manager is employed to act as an advocate on your behalf; however we acknowledge the rights of our consumers to appoint an independently chosen advocate and to change a nominated advocate at any time.

Advocacy services

The Australian Government’s National Aged Care Advocacy Program (NACAP) provides free, confidential, and independent advocacy support to older people receiving or looking to access government-funded aged care services, their families, and representatives across Australia. NACAP is delivered by the Older Person Advocacy Network (OPAN).

How do I contact the Older Persons Advocacy Network (OPAN)?

Phone: 1800 700 600

Visit:  www.opan.com.au