Emergency GP Hotline: 8405 2610
Northern Health is committed to improving health outcomes to the community in the North. We aim to assist GP’s to maintain and improve the quality of care of patients by providing Royal Australian College of General Practitioners (RACGP) endorsed education activities.
Due to COVID 19, Northern Health’s GP Education program is on hold.
Release of Patient Information
For any organisation including hospitals and general practitioners, requiring patient information from Northern Health we require the following:
- For Patient appointed GP: (must be registered with Northern Health on patient record or a referral in place), please contact Release of Information on 8405 8180 or email ROI@nh.org.au for requested records.
- For all others requests: must be in writing on the requesting organisations letterhead with attached signed patient consent. Requests are to be in writing to uphold patient’s privacy and to ensure the appropriate information is being released.
Written requests are to be sent to: Health Information Services Unit Fax: 03 8405 8007
For further information please contact the Release of Information Team Tel: 03 8405 8180
NEWS & EVENTS
Northern Health and My Health Record
In March 2018 Northern Health received funding from the State Government to assist with the connection to My Health Record .
Northern Health is now uploading:
- Discharge summaries from Northern Health’s CPF system,
- Basic routine pathology results from the Laboratory Information System
- Plans are underway to upload radiology results later in 2020
Clinicians can also now view patient records in the My Health Record system via a webviewer
How are healthcare providers using it?
91% of GPs are now registered
73% are using My Health Record
91% of Pharmacies are now registered
69% are using My Health Record
Benefits for clinicians
My Health Record doesn’t replace existing medical records held in the healthcare provider’s clinical information system, but having immediate access to patients’ My Health Records can support and improve clinical decision-making and continuity of care by providing access to information that might not have otherwise been available. This includes better coordination and management of patients with chronic conditions or complex care needs.
It provides timely access to information when it is needed at the point of care, including in a medical emergency. This can save valuable time and enable healthcare providers to focus on treating the patient as opposed to chasing information
Referring to Northern Health Specialist Clinics and Community Services
Northern Health’s fax number for all Specialist Clinics and Community Referrals is changing to 8405-8616. Please ensure you update your systems to reflect this new fax number.
All Northern Health old fax numbers for paper based referrals (excluding cardiology) will be discontinued as of 1 August 2019.
Our current paperwork is being updated with this new fax number. Should you receive any letters from us with old fax numbers, please let us know so we may amend.
If you have any concerns or questions, please contact us on 8405-8335. How to refer to Northern Health
General Practice Enquiries
Northern Health has improved the manner in which GP’s can contact Northern Health. The GP Access line provides GP’s with a single contact point for enquiries related to Primary Care Liaison (GP Liaison), Specialist Clinics, Community Services and direct connection to the ED Clinician Hotline.
When calling GP Access on 8405 8815, you will be presented with the following options:
- For Specialist Clinics Enquiries – This option links you to staff who can assist with referral information, patient appointments and all general enquiries
- For Community Services – This option covers enquiries and referrals related to the Allied Health, Hospital Admission Risk Program (HARP) and Health Independence Programs
- For the ED Clinical Hotline – this option forwards your call directly to the ED triage physician
- For urgent enquiries for Specialist Clinics – this options links you with staff that can assist with urgent referrals to Specialist Clinics
- For Primary Care Liaison – this option links you to staff who can assist with GP education information and the Primary Care Liaison Office
Please choose one of the above options to ensure that calls are directed to the service areas who are best placed to quickly and effectively manage your enquiry.
Should there be a delay in answering your call, you can opt for a call back or leave a voice message.
Northern Health Royal Children’s Hospital Partnership
The Royal Children’s Hospital and Northern Health are working together on a project “Your care, closer to home”.
The collaboration has been developed so children from the northern suburbs, who do not need specialist care at RCH, can be seen more quickly and cared for closer to home.
Patients who present to RCH will be assessed, and if they can be suitably managed at the Northern Hospital will be transferred to a bed at Northern Health.
Outpatient referrals to RCH General Paediatrics will be redirected to the Northern Hospital Outpatient Department.
Specialized Cardiac Services at the Northern Hospital: Adult Congenital Heart Disease, and Heart Disease in Pregnancy
Northern Health Cardiology Service provides specialist Adult Congenital Heart Disease, and Heart disease in Pregnancy clinics at The Northern Hospital. The lead specialist, Dr Sylvia Chen, is an Adult Congenital Heart Disease Cardiologist and together with a team comprising Obstetrics, Anaesthetics and Maternal Obstetrics, care for women with cardiac disease who are pregnant.
For further information regarding patients who need care for either adult congenital heart disease, or who are pregnant and have a cardiac condition Click here