October 24, 2025#WeAreNorthern
Meet Andrew Grey, Team Leader, Transcultural and Language Services (TALS), Northern Health.
Q: First, let’s start with your coffee order?
A: I do love a good hot chocolate or jasmine tea.
Q: Tell us about your journey at Northern Health.
A: Since beginning my career at Northern Health in 2019 as an Administration Officer in the Outpatient Department, I have been fortunate to take on multiple secondment opportunities, including roles such as System Administration Manager, Administration Team Leader, and participation in various projects. My experience also includes working as an Emergency Department Clerk, giving me a well-rounded understanding of patient services and operational workflows.
Throughout my time at Northern Health, I have contributed to numerous projects from the Qflow Interpreter Module, Interpreter’s Mobile Phone Project, Outpatient Templating Project, and the Outpatient Future State Project. These initiatives have deepened my commitment to improving system efficiency and patient-centred care.
Currently, I serve as the Team Leader of the Transcultural & Language Services (TALS) Department, where I help lead complex service delivery across multiple campuses and languages. My work focuses on enhancing access, equity, and culturally safe care for our diverse patient population.
In addition to my current role, I am the current Chair of the Rainbow Sub-committee under the Equity, Diversity & Inclusion Committee. This role allows me to advocate for inclusive practices and contribute to broader organisational change toward a more equitable and welcoming healthcare environment.
I am also currently pursuing a Bachelor of Public Health & Health Promotion at Deakin University. My long-term goal is to drive systemic change that centres community voices, prioritises health equity, and champions inclusive care across the healthcare system.
Q: What is the best part of working at TALS?
A: I really enjoy working with so many different people across the organisation. Working in TALS has given me so many opportunities to meet new teams and create great experiences for our consumers.
Q: What does a day in your job look like?
A: Every single day is different. I normally start my day by looking at yesterday’s statistics and then meet with our Booking Coordinators to discuss our plan for the upcoming day. I love to engage with my team and discuss complex situations to plan for the best outcomes.
Q: Tell us one thing not many people know about you?
A: My partner and I are foster carers and have cared for a number of children who need a safe, stable, and caring home while they are unable to live with their biological families due to circumstances such as family violence, neglect, illness or crisis.
Q: Favourite place to travel and why?
A: Sweden – It is such beautiful country with breathtaking landscapes, lakes, forests, mountains and of course the Northern Lights.
Q: Which superhero best reflects your story?
A: Superman – Even Superman had foster parents!
