September 17, 2025We are thrilled to share that CareSync Exchange is now live at Northern Hospital, Epping within the Emergency Department (ED) and Victorian Virtual Emergency Department (VVED), and at Kilmore District Hospital – Urgent Care Centre (UCC).
This marks a new era of connected care and an exciting step forward in how we care for our patients, giving our clinicians faster, safer access to the information they need, when they need it.
With CareSync Exchange, staff can view key details such as patient demographics, past visits to Victorian public health services, pathology results and discharge summaries. More information will be added soon, including imaging reports, medications and allergies, helping us build a fuller picture of each patient’s health journey.
What does this mean for our community? It means fewer delays, less duplication, smoother handovers between health services, and most importantly, more coordinated and connected care.
The launch on 16 September was the result of many months of planning, testing, and teamwork. Our Project Control Group and Project Working Group worked alongside Health Information Services (HIS), Electronic Medical Record (EMR), and clinical teams to shape workflows, overcome challenges, and make sure the system truly supports our staff on the frontline. Their dedication has made this milestone possible.
The rollout has been fully supported by the Department of Health, with dedicated floor support for staff during the first few days and extended hypercare support for the following weeks to ensure a smooth transition.
CareSync Exchange is more than just technology – it’s about supporting our people to deliver the best possible care. Together, we are building a stronger, safer, and more connected health system for our staff, our patients, and our community.
Click here to complete your training: CareSync Exchange (CSE).
