September 30, 2025September 30 marks International Translation Day, a global celebration recognising the vital role translators and interpreters play in connecting people and communities across languages and cultures.
At Northern Health, our Transcultural and Language Services (TALS) team ensures that patients and families from diverse backgrounds can access safe, high-quality care in their preferred language. From interpreting at the bedside, to translating health information, to providing education and training for staff, TALS is central to making care equitable and inclusive.
But it goes deeper than that. There is a genuine feeling of camaraderie and kindness among the members of this team that overflows into their interactions with patients and colleagues alike. The expertise of our interpreters and translators, the importance of culturally responsive communication, and the role of TALS in supporting staff to work effectively with our multicultural communities is showcased in the video below.
Perhaps the best way to understand the impact of TALS is through the voices of our staff:
Imad Hirmiz, Arabic/Assyrian/Chaldean Interpreter and Translator emphasised: “Interpreters are not simply language aides, they serve as cultural bridges in the room. They interpret the meaning between the lines, conveying cultural beliefs and emotions that might otherwise be missed. It’s incredibly rewarding to see a patient’s smile when I greet them in their own language. That simple connection says so much”.
Luyuan Chen, Mandarin Interpreter and Translator, reflected: “After an interpreting session for a female patient in her 70s, I heard her saying to her daughter: ‘You don’t have to take time off work to take me to the hospital in future. I’m comfortable to attend my appointments with the assistance of the interpreters. They are very helpful!’ I feel that we are making the world a better place by the work we do here.”
Ines Rizkalla, Arabic Interpreter and Translator shared: “When you learn a language, you do not just learn how to communicate with someone. You gain a very deep understanding of how their culture operates. Language and culture are inseparable therefore if you do not understand the language, much of the culture can get lost in translation. We pride ourselves to be linguistic and cultural professionals.”
Kostas Karamarkos, Greek Interpreter stressed “Interpreters are an essential component of the treatment team. Clinicians cannot control or ensure accurate transference of their message, and patients won’t be able to comprehend it, unless a professional interpreter is involved in the consultation.”
Marjan Jowkar, Persian Interpreter and Translator, shared: “Imagine waking up one day without a voice and heading to an important appointment only to find your voice again right when it matters most. That’s what professional interpreters do, and that’s what I’m proud to be the voice that restores dignity, trust and clarity in patient care.”
Raghad Habash, Arabic Interpreter, added: “Interpreting is so fulfilling. For me, it’s a chance to keep learning every day. And with that comes the drive to give my very best and make a real difference.”
Stefania Zen, Education and Engagement Manager, concluded: “At Northern Health, health equity is at the heart of what we do. Through TALS, we ensure that every patient, no matter their cultural or linguistic background, has the same opportunity to understand their care, make informed decisions, and feel respected and included.”
On this International Translation Day, we thank our TALS staff for their dedication, professionalism, and commitment to ensuring that language is never a barrier to care.
