August 1, 2025#WeAreNorthern
Meet Dr Suzie Miller, Emergency Physician, Acting Director, Victorian Virtual Emergency Department (VVED), Northern Health.
Q: First, let’s start with your coffee order.
A: Oat flat white.
Q: Tell us about your journey at VVED.
A: I started in September 2021 as an emergency physician when VVED was in its COVID-focused phase. In 2022, I became Director of Strategy, Quality, and Technology.
Q: What is the best part of working at Northern Health?
A: VVED’s fast-paced, innovative, start-up culture.
Q: What does a typical day at work look like for you?
A: Fortunately, there is no typical day at VVED.
It’s often a mix of caring for patients; re-defining priorities with the leadership team and collaborating to action them; brainstorming, piloting, evaluating, and iterating new models of care; evaluating quality cases/audits and improving the service based on learnings; meeting with current and future partners (Department of Health, referral partners, etc.); and reviewing tech company offerings to understand the digital health landscape.
Q: If you weren’t in your current role, what would you have been instead?
A: Prior to VVED, I spent a decade as the Chief Medical Officer of various medical technology companies. If VVED didn’t exist, I suspect I would have remained in a med tech executive role while continuing emergency physician clinical practice.
Q: Tell us one thing not many people know about you?
A: I used to play the saxophone in a jazz band and remain a fan of big band, swing, and jazz.
Q: Favourite childhood memory?
A: Yearly train trips from Washington, DC to New York City with Aunt Mary Ann to shop at Bloomingdales and catch a Broadway show.
Q: What advice you’d like to give to your younger self?
A: Don’t sweat the small stuff.
