National Disability Insurance Scheme (NDIS)

Northern Health is a registered NDIS provider for Allied Health and Continence Nursing services. Our team specialises in the management of people living with complex needs and provides a coordinated multidisciplinary approach to care.

Northern Health are an NDIS registered provider for the following services for adults:
Occupational Therapy
Physiotherapy
Speech Pathology
Dietetics
Podiatry
Orthotics
Exercise Physiology
Allied Health Assistants
Continence Nursing

Our team of highly skilled professionals have extensive experience working with adults living with chronic and/or progressive neurological conditions such as Motor Neuron Disease, Multiple Sclerosis, Parkinson’s Disease, and Acquired Brain Injury including Stroke.

Northern Health are also an NDIS provider for the following services for children:

Continence Nursing
Paediatric Feeding clinic (run by Speech Pathology and Dietetics)

What to expect from the service?

Based on your needs our team can provide therapy to:

Improve or maintain physical function
Improve or maintain independence in daily activities
Improve or assist communication
Swallowing advice and education including conducting instrumental Videofluoroscopic Swallow Studies
Dietary, nutritional advice and support including specialist management of enteral feeding tubes
Prescription of aids and equipment and home modifications
Carer education
Assessment and management of feet and footwear needs
Prescription of a large range of orthotic devices including Functional Electrical Stimulation and custom footwear
Comprehensive continence assessment and management

To access this service you need to have a current NDIS plan with allocated hours/funding for Allied Health or Continence Nursing. The fees for NDIS funded supports are set in accordance with NDIS pricing guidelines

Each referral is reviewed to ensure we have an appropriate therapist with the capacity to see each participant. To access this service the participant needs to have a current NDIS plan with allocated hours/funding for Allied Health or Continence Nursing. Our Continence Nurses require a minimum of 6 hours to complete a Continence assessment and appropriate recommendations.

For referrals or enquiries regarding this service please contact the Community Access Service team
Phone: 1300 128 539 (Free Call) or 9495 3443
Fax: 8405 8616
Email: Community.Access.Helpdesk@nh.org.au

Location

Northern Hospital Epping

Broadmeadows Hospital

Bundoora Centre

Craigieburn Community Hospital

Contact us

Community Access Service:

(03) 9495 3443

1300 128 539

03 8405 8616

Community.Access.Helpdesk@nh.org.au

Resources

Your rights and responsibilities

Transcultural And Language Services

If you have a concern about the services you receive from Northern Health you can:

Talk to your therapist about your concerns
If you feel this is not possible, talk to the Program’s Manager.
You can complete a feedback form. Feedback forms are available in the waiting areas or online.
You can also contact the Northern Health Patient Experience Office by:
- Post: 1231 Plenty Road Bundoora 3083
- Phone: 9495 3229
If you like, you can have a family member, friend, carer or a disability advocate with you when you meet to discuss any concerns.

You may not feel comfortable raising your concerns directly with us, or your complaint may not be resolved to your satisfaction. Anyone who wishes to make a complaint has the right to contact the NDIS Commission.

A complaint can be made to the NDIS Commission by:
Phone: 1800 035 544 or TTY 133 677
National Relay service: ask for 1800 035 544

Completing an online complaint contact form

An advocate is someone who stands beside you and works solely on your behalf and at your discretion. They may be a friend or family member, or a representative of an Advocacy Service.

An advocate can assist you by:

Ensuring that your rights are maintained;
Ensuring that you actively participate in decision-making processes; and
Resolving any problems or complaints you may have in relation to services.

If you wish to have a friend or family member present or involved on your behalf, please speak with your Therapist. A disability advocate can be found using the

Disability Advocacy Finder