On Wednesday, 3 February 2021, our food services department seamlessly moved into their new state of the art industrial kitchen.

The new kitchen is one of the first areas in Stage 2 of the Northern Hospital Expansion Project to officially go live.

Led by Director of Support Services, Greg Warman, the team transitioned smoothly on Wednesday morning into their new space on the ground floor of the new building.

“The move went perfectly. The team worked exceptionally well and exceptionally hard and we couldn’t be happier with the outcome,” Greg expressed.

“Nobody noticed that we had moved, which is what we were after. There were no disruptions at all to patients so it was a completely seamless operation,” Greg added.

Breakfast on Wednesday morning at 7 am was the first meal the team provided in their new kitchen.

“I’m really proud of my team – they’ve done an outstanding job and together, for Northern Health and ISS, it’s been an amazing, monumental effort. Well done to everyone involved,” said Tina Smith, ISS Catering Manager.

Greg explained the planning for the kitchen began over three and a half years ago.

“Then once construction started, we started planning the move, so we’ve been planning this move for 12 months and it all came down to the pointy end two days ago, where we had to make sure everything was in place,” Greg said.

“Transitioning to a new kitchen without missing a meal for a single patient is an incredible achievement and it’s been a great pleasure working with a great ISS team to achieve this. At ISS, when we say ‘we connect people and places to make the world better’, this is exactly what we mean,” says Saj Amerasinghe, Key Account Manager for ISS Facility Services at Northern Health.

For the next fortnight, the team are focusing on settling into their new space and bedding down all of the new processes.

“Some staff have worked in the kitchen for over 20 years so it will take a bit of time to adjust to the new area,” Greg explained.

Within the next month, the team will start planning for introducing different aspects such as preparing meals on-site rather than having them delivered.

“We want to make sure staff are comfortable and let them really settle in and get used to the new equipment,” added Greg.

“We are really proud of our staff for their exceptional work during this transition.”

Judy Harris is the new Nurse Unit Manager (NUM) at the Haemodialysis Unit, Broadmeadows Hospital and Craigieburn Centre.

Can you tell us a bit about where you worked before Northern Health?

I was an Associate Nurse Unit Manager in dialysis at a private clinic in Greensborough, and I was there for 12 years.

What attracted you to Northern Health?

I think it’s a really great organisation, where there is a lot of opportunity and this area has huge growth. I somehow see Northern Health like a new health service, even though I know it has been here a long time, but I think it’s growing and developing so much. It is a great place to be involved in the development of renal services.

What attracted you to this profession and what are some of the challenges? 

I trained in dialysis whilst I was working in a children’s hospital – it was an opportunity to develop a new skill. I then found that working in a satellite clinic worked very well with having small children, as I enjoyed dialysis, and it was close to home.

One of the biggest challenges in my role is getting to know patients, as we look after the same patients over many years. It can become really hard to step back and just be the nurse at times. We not only meet the patients, but the families too and know so much about their lives. The emotional commitment to the patients can sometimes be challenging.

What are you hoping to achieve as a new NUM in Dialysis?

I believe there are a lot of opportunities here and a chance to explore different aspects of healthcare in the renal service. I am interested in seeing how renal services are planning to grow and develop and follow the growth of the community. In this role, I just want to do a good job. I’ve acted as a NUM before for a couple of weeks, so this is my first NUM ongoing position. Hoping to keep things steady and get some good outcomes.

What was your first day here like?

The welcome here at Broadmeadows Hospital and in the renal department has been amazing. The staff are really kind and friendly and NUMs have been really supportive. I know Northern Health’s values are safe, kind and together and I think that has been reflected in the people that I have met so far.

What do you like to do in your free time?

I love to spend time with my family, we really enjoy going bush camping. I also love my dog, and try to get out for walk every day with him.

Tomorrow is World Cancer Day – an opportunity to raise worldwide attention for cancer, and inspire action for prevention, detection and treatment.

Cancer has a significant impact on our society and is one of the leading causes of death in Australia.

Melissa Gwynne, Day Oncology Nurse Unit Manager, explained the importance of recognising World Cancer Day.

“Cancer has touched so many lives, either directly or indirectly. It’s important to raise the awareness of what we can do as a community and as individuals to reduce the risks of cancer,” Melissa said.

Northern Health Cancer Services are committed to providing the best possible care to patients in our community affected by cancer. To help continue to provide this high quality care to our patients, Northern Health Foundation has launched the Cancer Giving Tree.

Over the years, we have received many very generous donations from grateful patients and families for their outstanding care at Northern Health during their cancer journey. From this, the Giving Tree has been created to acknowledge the incredible and ongoing support from our community.

The Giving Tree is on display in the Day Oncology Unit at Northern Hospital Epping to brighten the ward and so patients and families can see the difference our community has made to their lives. Each coloured leaf represents a donation from our community ranging from $250 to $10,000, and the butterflies pictured to the right of the below image symbolise very generous donations over $10,000.

“The cancer giving tree is a great way to donate to Northern Health Cancer Services and to also recognise the many great donors we have had contributing to the growth of our services,” Melissa said.

Donations help Northern Health fund medical equipment for our Day Oncology Units at both Epping and Craigieburn. Having comfortable treatment chairs, warm blankets and state-of-the-art medical equipment ensures our cancer patients get the care and comfort they need at a time when they are most vulnerable.

“We have been very fortunate at Northern Health to be blessed by some very generous donors and groups of people raising money for Cancer Services. In Day Oncology, we have been able to purchase vital equipment such as scalp cooling machines, treatment chairs, a blanket warmer, vital sign machines and an ECG machine to name a few,” Melissa explained.

“All of the equipment and products we purchase are to improve the care we provide to our patients and also ensure a comfortable, welcoming environment for their treatments,” Melissa added.

We encourage our community to donate to the Cancer Giving Tree to help make a difference to the lives of people affected by cancer.

To make a donation to the Northern Health Foundation Cancer Giving Tree, please click here.  

Featured Image: Patient, Fernando, with Day Oncology Nurse Unit Manager, Melissa Gwynne

Steve Ferguson is the new Project Officer in Project Management / High Reliability Organisation (HRO) office, and a member of the HRO Champions Network, whose passion for patient care led to his involvement in quality and improvement projects.

“I was always interested in improving patient care and curious about how we were doing things and if something can be done better. Coming from a clinical background, project management appealed to me as I could see it as a different way of achieving the same goal – the best possible patient care,” he said.

Steve initially started working at Northern as a student, and landed his first role as a junior physiotherapist. His career temporarily continued in the UK where he lived and worked for two years, following a return to Northern Health to a clinical role and then moving into service development and non-clinical work.

“Actually, Mondays and Tuesdays I work as a physiotherapist and in Community Access, and the rest of my week I work on numerous improvement projects, like looking at how we can care best for homeless patients or those with no fixed address,” he explained.

Steve became aware of the HRO and Project Management office during the planning for “What the Hack” weekend, which had to be delayed due to COVID-19.

“I made some submissions and ideas for the Hack Weekend. One idea was selected to go through for the weekend, and it was around better preparing patients for discharge. I was very fortunate to be able to bring together a multidisciplinary team to collaboratively design a possible digital solution that considered all domains of patient communication,” he explained.

From that, Steve joined the HRO Champions, a group of Northern Health staff from various disciplines and campuses, who meet regularly once a month to discuss quality and safety improvement initiatives.

“One project the Champions are currently looking at is reviewing education to staff and how we can do it in a more multi-disciplinary way, rather than doing our training and education in silos. As a member, I get to work alongside people who might be in a very different area and have different experiences and ways of looking at patient care. The group brings people together to collaboratively solve problems and helps us find out what is happening in the organisation and how things fit together,” he explained.

Steve enjoys being part of the HRO Champions network as he sees it as a place where people can bring an idea forward to the group and have it heard.

“From that idea, they can be put in contact with the people who are working on something similar so there is a chance for collaborative work involvement. Also, you can learn the skills of how you can turn an idea into a reality. It’s a place where frontline staff can get an idea heard by the executives. And most importantly, it’s a friendly group of people,” he added.

If you would like to hear more about the HRO Champions network and join, please email: HROChampionNetwork@nh.org.au

On the evening of 22 January 2021, the Department of Obstetrics and Gynaecology virtually held the annual Chris Maxwell medal competition for the best registrar case presentation.

“This was the first time we had held the event remotely and we had more people than usual attend, so by any measure the evening was a great success,” explained Dr Paul Howat, Divisional Director – Women’s and Children’s Services.

Topics presented on included primary hyperparathyroidism diagnosed in labour, emergency presentation of germ cell tumours in young women, unusual causes of genital ulceration and pulmonary haemorrhage in pregnancy.

“These are all rare conditions and very important for all clinicians at Northern Health to be aware of,” Paul said.

The four entrants pictured below (clockwise from top left) were Dr Kim Pham, Dr Laura McKinley, Dr Sita Murugappan and Dr Thalia Ash.

All entrants were rewarded with a hamper of goodies posted out the day before, but there could only be one winner…

Dr Kim Pham took home the Chris Maxwell Medal for 2020!

Kim’s case presentation focused on a unique presentation of Behçet’s Disease – a rheumatological condition that can present with gynaecological signs.

“In an interesting twist of fate, Dr Kim Pham informed me afterwards that her husband had been delivered by Dr Chris Maxwell, who was a clinical director of Obstetrics and Gynaecology at both PANCH and Northern Health for over 30 years, and the medal is named in his honour,” Paul said.

“Winning this award fills me with immense honour and pride – for the colleagues I work with and the standard of care we offer,” Kim said.

“It’s particularly important given the legacy of Chris Maxwell and his advocacy for staff and patients at Northern Health after its move from PANCH,” Kim said.

“Congratulations to Kim and to all of the entrants for a high standard of education and a great evening. Thank you to our guest judge, Dr David Langsford, and also to Dr Naomi Holbeach for being the MC for the evening,” Paul added.

Northern Health’s Virtual Emergency Department (ED) now offers interpreting services for patients who are more comfortable speaking to our medical staff in their own language.

Dr Loren Sher, Emergency Physician, said this is something the team has always planned for, and is happy to announce that interpreting services are now available for our virtual patients, every day.

“We have just launched the interpreting services and have so far seen numerous patients who needed to get an interpreter involved. The service is available through Northern Health’s interpreting team and for all languages,” she said.

Our first patient to use our interpreting services while being triaged virtually was Shiksha, who was previously at Northern Hospital and heard about the Virtual Emergency Department from our staff.

“The staff told me this is a new system and that I can see a doctor from home. My English understanding is not too bad, but I didn’t understand well during the consultation, so I asked for a Hindi interpreter and had no issues in understanding afterwards,” she said.

Shiksha, an Epping local, was concerned about a swollen finger and her GP advised her to come to Northern Hospital’s ED.

“My virtual experience was good, as I didn’t have to wait long to be seen and I know the ED is usually very busy. Once the interpreter joined, the communication between the medical staff and myself became very fluid and I am very happy with how it all went,” she said.

Since launching in October, our Australian-first Virtual ED has seen over 1,000 patients, and in the future plans to additionally offer AUSLAN capabilities.

“There has been a wide variety of presentations in the last four months. We see a lot of early pregnancy concerns, back pain, abdominal pain and mild injuries. We have also seen a variety of ages, with the oldest patient being 92 years old,” Loren added.

Our emergency staff are enjoying their virtual shifts and providing one-on-one consultation with patients and families without the noise and distraction of a busy Emergency Department.

“Children are more relaxed at home, so it is much easier and quicker to get an impression of how they are. It also allows busy families to access emergency care without having to bundle all the kids into the car. It’s particularly great when we can manage the patients completely virtually and spare them the inconvenience of having to drive in. I think the community really appreciate the convenience factor,” Loren added.

Convenience is one of the key benefits for Shiksha too, who has already started spreading the word and sharing her story.

“I am already recommending the Virtual ED to my friends, and telling them how helpful it is. Some people don’t know how to drive, so the Virtual ED can be really beneficial for them. I hope that, with my feedback, people from non-English speaking backgrounds wouldn’t hesitate to use the Virtual ED and the language services. I would like to thank Navneet Gill (interpreter) because she helped me explain my problem very well and we achieved a good result,” Shiksha added.

“As an interpreter, I felt more comfortable interpreting through video rather than phone because it helps us understand the situation better. We are able to provide more effective and timely response to short notice interpreting requests, as it does not require us to travel, making us more productive because we can interpret from different campuses of Northern Health. All this makes us feel appreciated caring for the team and the patients,” Navneet added.

Featured image: Dr Loren Sher speaking with patient Shiksha (on the screen, right), and interpreter Navneet (on the screen, lower left).

Following what was a truly unforgettable year, our efforts didn’t go unnoticed in the community.

We have received hundreds of messages and comments of support and appreciation for Northern Health across our social media channels, especially over the festive season.

Recognising staff across the entire health service for their incredible efforts in 2020, here is what some community members had to say about you:

“I got tested on a 35+ degree day and the staff were wearing full PPE, despite this, they were incredibly kind and patient. Keep up the great work ” 

“This afternoon, I started getting a sore throat so I raced up to Epping at 6 pm for a COVID-19 test. I had my negative result back in four hours. Incredible! Thanks @northernhealth_ team. You are still working so hard and I’m so grateful.”

“I appreciate YOU and am thankful to the work you’ve done to keep us safe this (crazy!) year.”

“Thank you so much for your hard work and dedication during one of the most challenging years.”

After Victoria recorded a period of no new COVID-19 cases:

“Congratulations on an extraordinary effort! At one point the masses may have thought zero cases was impossible BUT with all your super careful methods, you’ve achieved this wonderful outcome! We love you and appreciate each and everyone of you! Thanking you really is just a small word but it comes with heartfelt gratitude!”

“Your team are amazing with all that you do. The care that you provide under some very extreme circumstances shows your dedication to your job and the community. Keep up the good work, but above all, stay safe!”

“Well done to Northern Health staff on your ongoing dedication and commitment on keeping COVID-19 at bay. Your hard work has paid off. I, as a northern suburbs member of our community, cannot THANK YOU ALL ENOUGH. You should be so proud of your dedication and support during those tough times. Give yourselves a pat on the back!”

“A great big thanks to all the laboratory staff for processing all those swabs! Massive effort, endless hours at work getting those results out to the community. Well done “

“Thank you to all the Northern Health staff on the front line caring for your patients and also staff in the Fever Clinic. You are stars  Please take care “

Northern Health nurses recently were personally thanked for their contributions during 2020 by the Governor of Victoria.

On Friday, 18 December 2020, Her Excellency the Honourable Linda Dessau AC, Governor of Victoria, and Mr Anthony Howard AM QC, hosted a reception at Government House in honour of the nursing profession.

Ten Northern Health nurses who represented all of the dedicated nurses and midwives at Northern Health attended, along with a number of nurses from different health services across Victoria.

The event was held to recognise the incredible efforts of Victorian nurses in 2020, particularly those nurses who cared for patients with COVID-19.

The Governor greeted attendees and thanked them all for their invaluable contribution during the pandemic. She even gave a special mention to Northern Health. The Governor acknowledged and personally thanked Northern Health staff for the significant role they played in Victoria’s response to COVID-19.

Johanna Hayes, Director of Community Programs, was one of the attendees representing Northern Health. She said, “I felt very privileged to be invited along with nine other nurses from Emergency, Intensive Care, Ward 16, Aged Care, Residential In-Reach and the Community Monitoring Program. We were able to describe to the Governor some of the contributions of nurses, and also the challenges we faced. It was a wonderful event at the beautiful Government House. We would also like to thank Debra Bourne and Maria Tucker for the opportunity to attend.”

“I was honoured to represent Northern Health, and, in particular, Specialist Clinics, for the significant contributions made during the COVID-19 pandemic. It was a fantastic evening, with the opportunity to share and listen to stories from nurses who provided extraordinary care to help keep Victorians safe during the most challenging of times,” said Cathy Fletcher, Specialist Clinics Nurse Unit Manager.

Featured Image: The Governor speaking to staff members, Paula Lennox and Johanna Hayes who represented Northern Health (Image Source: Governor of Victoria Twitter Page)