#WeAreNorthern

Meet Caroline Walters, Enrolled Nurse, Dianella Hostel.

 

Q: First, let’s start with your coffee order?

A: I love a Singapore breakfast tea.

 

Q: Tell us about your journey at Kilmore District Hospital (KDH), specifically Dianella Hostel? 

A: I started at KDH in August 2014, and my current role is an Enrolled Nurse level 3 at Dianella Hostel. I have an awesome job working with a great team to ensure excellent care of our elderly. I often step in to the team leader role which gives me lots of opportunities to make Dianella the wonderful place it is!

It’s a privilege every day to be part of the Dianella family.

 

Q: What is the best part of working at Dianella Hostel?

A: The best part of working at Dianella Hostel is being able to talk with so many interesting people from the elderly and their families to our wonderful staff, including our medical health professionals.

 

Q: What does a day in your job look like?

A: A day in my job is always busy and mainly entails ensuring our residents and their lovely families receive all the great nursing care they deserve. There’s lots of behind the scenes work our nurses and healthcare workers do to ensure the safety and happiness of our residents every day!

 

Q: If you weren’t in your current role, what would you have been instead?

A: I started out straight after school in banking but always wanted to be a nurse, so I’m right where I want to be!

 

Q: Tell us one thing not many people know about you.

A: Something not everyone knows about me: I have had lots of success with breeding horses and even hand reared a two-day old baby named “Maisey” after her mummy passed away, until she was 10 months old!

I had to get up overnight every two hours to feed her with a bottle just like a newborn then start work at 7 am. I was tired, but it was so rewarding seeing her grow up to be happy and healthy.

 

Q: Sweet or savoury?

A: Sweet …. I’m a hopeless chocolate lover!

 

Q: Mountain or beach? Why?

A: Mountain, I love the ever-changing environment, and my second home is Tasmania when I’m not busy at work.

 

Q: What advice you’d like to give to your younger self?

A: I really wouldn’t change a thing; I have a wonderful life surrounded by lots of awesome people!

From Monday 18 August to Friday 22 August, Northern Health will join colleagues across Australia in celebrating Health Information Management Awareness Week.

This year’s theme, “Our Identity, Our Impact: Demonstrating Our Value,” highlights the shared professional identity of Health Information Managers (HIMs) and the vital role they play in delivering safe, high-quality care.

At Northern Health, our Health Information Services (HIS) Program spans a wide range of critical areas, including:

• Clinical coding (NWAU), statutory reporting, and data governance
• Digital health and health records management, including iPM and CPF
• Clinical documentation improvement and privacy
• Administrative workforce management, supporting ward clerks, ED & VVED clerks, Hospital Reception, and Revenue services
• Specialty areas, including Mental Health

We also have HIM professionals embedded across Digital Health, EMR, GSD, and Medicolegal Teams.

These experts ensure that health data is accurate, secure, accessible, and meaningful. The workflows and systems they manage form the foundation for safe care, informed decision-making, and operational excellence across our health service.

Odette Taylor, Health Information Services Director, Northern Health says, “This dedicated week is an opportunity to recognise, celebrate, and raise awareness of the HIM profession. We encourage our HIMs to amplify their voice, showcase their expertise, and highlight the breadth of their contribution to patient care and organisational success. HIM professionals at Northern Health make an impact every day, and we thank them for their dedication and expertise. There is access to HIS HIMs across every Northern Health site, and we now have a HIM representative on each of the NSQHS Clinical Improvement Committees (CICs), so please reach out!”

“As the Chief Medical Officer at Northern Health, I deeply value the pivotal role Health Information Managers (HIMs) play in supporting clinical leadership and operational excellence. Their expertise in ensuring the accuracy, accessibility, and integrity of health data empowers informed decision-making at every level. HIMs are instrumental in helping us demonstrate our impact, both financial and clinical, and uphold our standards. We thank them for their tireless efforts,” comments Prahlad Ho, CMO, Northern Health.

“I’d like to take a moment to acknowledge the work the Health Information Managers and their teams do across our Health Service as we celebrate Health Information Management Awareness Week. The 2025 theme, Our Identity, Our Impact: Demonstrating Our Value, reflects the critical contribution HIMs make in enabling accurate reporting, compliance, and financial sustainability,” adds Basil Ireland, CFO, Northern Health.

Across the week, the HIS Program will:

• Host delegates from Saudi Arabia to showcase our robust Coding and Casemix Program
• Collaborate with the CareSync Project Team from the Department of Health as we prepare for the go-live in September

“Your work may happen behind the scenes, but it’s absolutely essential. From keeping patient records accurate and secure, to helping guide better decisions across the health service — you make a real difference, every day. Thank you for your dedication, your attention to detail, and the vital role you play in supporting quality care. Happy Health Information Management Week!” says Linda Romano, Chief Operating Officer, Northern Health.

Pictured in featured image (L-R): Claire Poulter Associate Director HIS – ABF & Reporting, Odette Taylor, Health Information Services Director and David Mangano Associate Director HIS – Healthcare Records.

This morning marked an important milestone for the people of Craigieburn and surrounding suburbs, with Northern Health officially opening the new Craigieburn Community Hospital.

The new facility, which builds on the foundation of the Craigieburn Centre, represents a major step forward in delivering more health services, closer to home. It will ease pressure on nearby major hospitals, including Northern Hospital Epping, while giving local families access to a greater range of specialist care.

Craigieburn Community Hospital will provide essential, everyday health services such as day surgery and public dental care, alongside new services that went live this week, including:

• Audiology
• UV Skin Treatment
• Paediatric Development Clinic
• Paediatric Feeding Clinic
• Antenatal Clinic
• Pre-Term Birth Clinic

From October, additional services including a Lung Cancer Screening Program (Radiology) and an Insulin Pump Clinic will commence, with more to follow in 2026.

The opening was celebrated with a Smoking Ceremony and Welcome to Country, followed by a performance from the Northern Health Community Choir, highlighting the strong cultural and community connections behind this project.

The event was attended by The Hon. Ros Spence MP, Member for Kalkallo; Don Tidbury, CEO DPV Health; and Cr. Jarrod Bell, Mayor of the City of Hume, alongside Northern Health’s leadership team and staff.

The Hon. Ros Spence MP, Member for Kalkallo, emphasised the importance of the hospital to the community:

“One of the really important parts is that the community has seen it and knows it’s here. People are able to be in this space and see what the offering is, and seeing these services being progressively rolled out — which is incredibly important as this community is growing so rapidly.”

Northern Health Chief Executive Debra Bourne reinforced the significance of the opening, noting:

“This is more than just the opening of a new facility — it represents the next stage in our journey with this community. The transition from the Craigieburn Centre to the Craigieburn Community Hospital is more than symbolic. It reflects our continued and long-standing commitment to the people of Craigieburn and surrounding suburbs. I want to sincerely thank our Northern Health staff for their dedication in bringing this project to life — in particular Chief Operating Officer Linda Romano, Acting Divisional Director, Community Hospitals, Tracey Wyllie, and Site Director Operations/Director of Nursing, Jacqui Harper.”

For Jacqui Harper, Site Director Operations and Director of Nursing, Craigieburn Community Hospital, the day was a proud moment:

“It’s fantastic to see the opening of Craigieburn Community Hospital! This is a huge step forward for the local community, bringing services closer to home for so many families. A big thank you to everyone involved in making this happen.”

Located at 121 Lygon Drive, Craigieburn, the hospital will operate:

General hours: 8 am – 5 pm, Monday to Friday

Dialysis: 7 am – 8.30 pm, Monday to Saturday

The opening of the Craigieburn Community Hospital is a celebration not only of expanded healthcare services, but also of the deep and enduring connection between Northern Health and the local community it proudly serves.

Pictured in featured image: The Hon. Ros Spence MP, Member for Kalkallo and Adjunct Professor Alan Lilly, Board Chair, Northern Health.  

“I’m Violeta, I’m 75 years old. I’ve been looking after Mum for the last 34 years. I’m honoured to do so.”

It’s a simple statement, but one that carries the weight of a lifetime. And now, as Albina celebrates her 100th birthday in the Palliative Care Ward at Northern Hospital Epping, surrounded by grandchildren, great-grandchildren, and the gentle care of dedicated nurses, that bond feels stronger than ever.

Born on August 6, 1925, Albina reached her centenary – a milestone marked not just by candles and cake, but by the presence of four generations of family. While the nurses on the ward held a quiet celebration, the real party was reserved for when Albina’s extended family gathered to honour the matriarch who held them all together.

Her granddaughter Silvana said, “On the 6th of August l had a once in a lifetime opportunity to celebrate my grandmother’s 100th Birthday. Albina Sereci is not only my grandmother but a woman who l lived with in Kosovo for 4 years from the age of nine until l turned seven and returned to my parents in Australia.  I am blessed to have shared my wedding day and the birth of my boys with my grandmother, who along with my amazing mum, helped make me the strong woman l am today. Love you Baka.”

Albina’s journey began in Croatia, where she raised her children with discipline, faith, and a fierce maternal instinct. “She didn’t work outside the home,” Violeta recalls. “She looked after us. No childcare, just Mum. Always cooking, always making sure we ate. Every day, church at six, home by seven.”

Violeta left Croatia before she turned 18, newly married and full of hope. Albina came to visit in 1978 to help her daughter. “She stayed for six months,” Violeta says. “And then in 1990, we brought her here to live. It’s been 34 years now.”

Ask Violeta what her mother loved most, and she doesn’t hesitate, “Baking. All those desserts! She’d be up at 5 am, then off to church, then home to cook. That was Mum.”

Albina has been in and out of Northern Hospital several times over the past year, but this latest stay—now in its fourth week—feels different. “She’s in Palliative Care now,” Violeta explains. “And I’m very comfortable with her being here. The staff are like family.”

That sentiment is echoed by Nurse Mark Giantsis, who has been part of Albina’s care team. “She has been a gentle and beautiful presence and caring for her has been complemented by meeting her highly dedicated daughter, Violeta. Her companionship and love reflect the strong bond within their family.”

Violeta’s trust in the team is so strong that she’s able to go home and rest, knowing her mother is in safe hands. “They told me I could stay overnight if I wanted. But I’d only be in the way. They’ve got their routine. I don’t want to disturb that. They do a terrific job.”

As Albina turns 100, her legacy isn’t just in the years she’s lived—it’s in the lives she’s shaped. In Violeta’s unwavering care. In the laughter of great-grandchildren, she once cradled. In the quiet dignity of a woman who baked, prayed, and loved. And now, in the gentle hands of the Palliative Care Team at Northern Hospital.

As Nurse Giantsis reflects, “Looking into the eyes of Albina is a historic experience as we reflect on all the amazing times she has lived through during her long years.”

 

How can we address mental health problems before they become a crisis? That was the powerful challenge posed to students at the Health iOS Hackathon.

The hackathon was a two-day innovation sprint hosted last week by RMIT School of Health and Biomedical Sciences in collaboration with Apple and strongly supported by Northern Health.

Bringing together students from across RMIT’s STEM and health disciplines, the event invited participants to design prototype mobile apps using the Apple iOS ecosystem and Xcode platform.

The goal was to empower people to manage their mental health earlier and more effectively.

Northern Health played a key role in supporting the event’s success. Staff from the General Systems Design team, led by James Pownall, Aaron Woods, and Philip Vukovic, generously mentored teams and helped guide the development process.

The final pitches were assessed by Anthony Gust, Executive Director, Digital Health, Belinda Scott, Executive Director, Mental Health, Don Campbell, Divisional Director, Design and Discovery, and Sing Tan Director, Clinical Digital Innovation.

The winning team has been invited to collaborate further with our Digital Health team — a fantastic example of how events like this can spark lasting innovation.

We’d also like to acknowledge and thank the following Northern Health mental health staff whose involvement and insights helped shape the event:

• Jessica Hunter, Social Worker
• Taylor Behnn, Social Worker
• Pat Roe, Area Senior Nurse
• Dan Stinson, Area Senior Nurse
• Graeme Bryan, Lived Experience Worker
• Prakash Kamath, Consultant Psychiatrist
• Gary Ennis, Director of Nursing

“It was inspiring to witness the hackathon presentations firsthand. The students should be commended not only for the energy, commitment and amazing ideas but for the teamwork displayed,”
said Anthony Gust, Executive Director, Digital Health.

A big thank you to our partners at RMIT University and Apple, and to everyone from Northern Health who helped make this initiative possible. Together, we’re not just imagining a better future for mental health care, we’re helping to build it.

#WeAreNorthern

Meet Mary De Gori, Allied Health Director. Mary rejoins Northern Health, having previously served as Interim Director of Allied Health and Director of Capital, Planning and Development from 2014 to 2019.

Let’s start with your coffee order please Mary?

Skinny, weak latte – even though many often comment, “Why even bother, that’s not a coffee!”

What inspired you to return to Northern Health, and what excites you most about stepping into the Director of Allied Health role?

It has been great to return to Northern Health to the welcome of many familiar faces, to meet new staff, and see the inspiring examples of how Northern Health is leading the way, especially in virtual care.

As Director of Allied Health, I am excited to work with the teams to further look at opportunities for innovation in the way we provide care to our patients and to enhance the roles of Allied Health to assist the organisation to meet the needs of our diverse community.

Any anecdotes from your last time here?

In my previous role as Director of Capital Development, during the refurbishment of the Emergency Department a fire sprinkler was accidentally struck, causing significant flooding in the area. What stands out most is the image of the Executive Director—closely aligned with Capital Development at the time—grabbing a broom and joining the team in the clean-up effort. His leather shoes and suit pants didn’t survive the ordeal, but the moment perfectly captured Northern Health’s “roll up your sleeves, support one another” culture that makes it such a remarkable place to work!

Having held leadership roles across both Northern and Western Health, how have these experiences shaped your vision for Allied Health services?

My various roles at Northern and Western Health have provided me with a broad understanding of health leadership and management, the complexity of public health care and the flexibility and agility required to successfully lead teams in these environments. In recent times, my experiences have taught me the importance of nurturing and supporting the development of our workforce.

My vision is to enhance the recruitment, retention and career pathways of Allied Health staff at Northern Health – with clinicians working at their top of scope, clinical experts in all disciplines providing  clinical leadership and expert knowledge, advanced practice clinicians in all disciplines providing innovative models of care and more timely access for our vulnerable community and a focus on interdisciplinary practice.

As a physiotherapist and Fellow of the Australian College of Health Services Management, how do you see clinical expertise influencing strategic leadership?

I think clinical expertise and leadership studies intersect to help the leader develop a strong understanding of both patient needs and the complex healthcare context in which we deliver care. In this way, the leader can develop strategies and implement improvements that are evidence-based, data driven, patient-centred and aligned with the goals of the organisation.

You’ve been involved in research and evidence-based practice—how do you plan to strengthen Northern Health’s research culture within Allied Health?

My vision for further strengthening research for Allied Health is to encourage and facilitate research at every level. It is important that research is embedded in every clinician’s work in some way – either through the implementation of evidence based practice, clinician researchers adding to the evidence base or translating it into practice.

I hope to see increasing numbers of Allied Health clinicians undertaking research higher degrees, obtaining research grants and continuing to increase our research publications and presentations to demonstrate the great work we are doing at Northern Health.

What do you see as the biggest opportunities for Allied Health in the next few years?

I think there is a great opportunity for Allied Health clinicians in advanced practice roles to provide innovative, alternative models of care for a number of patient cohorts, reducing waitlists and providing more timely access to care, to assist in workforce shortages and also in the retention of highly skilled clinicians.

 Lastly, tell us something  about yourself that we wouldn’t find on your résumé?

I am the master of many ‘grandma hobbies’– I bake and decorate cakes, crochet for charity, make candles and have recently started pottery classes.

I have read that grandma hobbies help reduce stress, promote mindfulness, foster creativity and improve cognitive function – and when that doesn’t work, a nice glass of Heathcote Shiraz at the end of the work week does wonder.

Under a moonless sky, the stars weren’t just in the heavens—they were in our auditorium. Seven of our brightest surgical registrars took the stage for the mid-year Northern Surgical Registrars Prize Night, dazzling us with real-life medical mysteries, surgical showdowns, and a side of sushi (thanks to our generous sponsor, Bard).

This tradition, started by Prof Hamish Ewing, gives registrars just 10 minutes to present a fascinating case. Our two judges, Dr Ben Keong and Dr Kim Jeffs, watched closely, as our timekeepers, Dr Azhar Auckloo and Dr Betty Lai, kept things sharp and snappy.

Here’s how the night unfolded:

• Dr Rumana Islam kicked things off with a twist: a patient thought to have a common bowel issue turned out to have endometriosis—a condition where tissue similar to the uterus lining grows elsewhere. Surprise diagnosis!
• Dr Simon Bennet brought suspense with two back-to-back cases of rare stomach tumors (GISTs) that suddenly burst—on consecutive days!
• Dr Khadijah Ahmed had us on edge with a post-surgery infection mystery. Her warning? If it happens again, the whole department gets swabbed (and not the gentle kind). Her dramatic flair earned her third place.
• Dr Naya Masood shared a nerve-wracking case where a device meant for veins accidentally ended up in an artery—potentially dangerous. She showed how ultrasound can help avoid this mistake.
• Dr Angus Hann wowed us with a breast surgery technique that preserves tissue using a clever flap of skin and fat. His artistic presentation and video demo earned him second place.
• Dr Jordan Lee showcased a high-stakes liver and pancreas surgery for a rare tumor—like something out of a surgical thriller.
• Dr Abid Khan wrapped up the night with a case that seemed simple—appendicitis in a young adult—but turned out to be another rare tumor. His interactive style and suspenseful storytelling won him the top prize.

A huge congratulations to our seven stars, who shine every day in the Northern surgical team. Thank you to our judges, our sponsors (Sam Fawad from Beckton Dickinson), our time-keepers and our audience.

The next Surgical Registrars Prize Night is on 18 December. Come for the cases, stay for the sushi—and maybe a few surprises.

Pictured above, Dr Abid Khan receiving his prize from the judges. 

 

 

This morning, Northern Health hosted the Bi-Annual Awards, virtually coming together to honour the exceptional contributions of our staff.

The ceremony was hosted by Debra Bourne, Chief Executive, Northern Health, and Michelle Fenwick, Executive Director, People and Culture, who presented our award winners.

“Northern Health has thousands of staff who work across a range of areas, departments and sites, dedicated to providing outstanding care to our community each and every day,” said Debra Bourne, Chief Executive.

“Among our award winners today are staff who demonstrate a strong and positive workplace culture, live Northern Health’s values of safe, kind and together, and show a genuine commitment to their patients.”

The ceremony celebrated winners from January 2025 – June 2025 in seven categories, with each award matched against Northern Health’s values and strategic priorities.

“I am delighted to be here today to celebrate and award the staff who demonstrate excellence in their care and work at Northern Health,” said Michelle Fenwick, Executive Director, People and Culture.

“I feel proud to work in an organisation where staff are collaborative and kind and turn up to work every day to provide such incredible care to our patients and community – we thank you all for your hard work.”

Russell Hodgson, General Surgeon (Consultant), won the Innovation Award. Russell was nominated by Yuchen Luo.

“Russell has been tremendously supportive and helpful for his unaccredited surgical registrars in achieving research goals in preparation for surgical training application,” Yuchen said in their nomination

“He has now started an innovative project focusing on video-based assessment of laparoscopic surgery, in collaboration with the RMIT artificial intelligence lab aiming to automate assessment using the new technology of computer vision.”

Ali Ghosn, HMO Intern, was awarded the Patient Experience and Rising Star awards. Ali received multiple nominations across the two categories, with many praising his kindness and compassion to patients, and his proactive attitude towards learning and continuous improvement.

The Excellence in Leadership Award went to Max Lynch, Team Leader – Hume and Merribek Community Teams. Max received three nominations from his colleagues. Max was praised for being an outstanding team leader, listening to individual needs, having a ‘can do’ attitude and leading with inspiration and motivation.

The winner of the Education Award was the Allied Health Early Career Program. The team was nominated by Erin Joubert.

“Over the past 24 months, a dedicated team of allied health educators have demonstrated exceptional leadership and innovation in embedding and adapting an established education program to support early career clinicians within a tertiary public mental health service,” Erin said in her nomination.

“Their efforts resulted in a record number of early career clinicians receiving structured support during their transition into the workforce. Their impact is evident in improved workforce capability, increased clinician retention, and enhanced care delivery for consumers.”

Michelle Ferry, Relationship Manager at BankVic, presented the last two categories – Clinical Excellence and Excellence in Safety.

The Pain Nursing Team was presented with the Clinical Excellence Award. The team was nominated by Jake Geertsema.

“The team consistently go above and beyond their clinical duties. Their collaborative and patient-centred approach ensures that every patient receives empathetic, high-quality care. They are known for taking the time to listen, build trust, and tailor care plans to individual needs—transforming the experience of countless patients across the hospital,” Jake said in his nomination.

Melina Puddicombe, Registered Nurse, Associate Nurse Unit Manager, won the Excellence in Safety Award. Melina was nominated by Sarah Donehue.

“Melina makes a huge difference to the safety of staff, patients and visitors. For patients, she will take the time to get to know them, to better understand their needs.  For those with challenging behaviours, she has brought items in from home to help patients to feel more comfortable, such as farm related items for a patient who was a farmer,” Sarah said in her nomination.

“Melina has put in countless hours of her own time to further staff safety. These are just some of the ways Melina has gone above and beyond for safety.”

Congratulations to all the award winners.

Featured image top row: Russell Hodgson, Ali Ghosn and Max Lynch.

Bottom row: Justine Solomano, Michelle Wines, Nicole Gauthier, Victoria Dale and Melina Puddicombe.

Click here to watch the ceremony.