For Patients and Visitors
Northern Health is an approved provider for Commonwealth Home Support Program (CHSP) for Allied Health, Continence Nursing and Community Nursing. Northern Health CHSP is underpinned by a wellness approach which focuses on maximising a person’s independence. We aim to build your strengths, capacity and goals to remain independent and live safely at home.
What can I expect from the service?
Our team has been providing Allied Health and Continence Nursing Services to the community for over 25 years. Our team is based at Bundoora and Broadmeadows campus and can provide services either at your home or our centre.
We provide the following services:
- Occupational Therapy
- Physiotherapy
- Speech Pathology
- Dietetics
- Podiatry
- Orthotics
- Exercise Physiology
- Allied Health Assistants
- Continence Nursing
- Community Nursing
Our teams have specialist skills in working with older people with chronic and/or progressive neurological conditions as well as those with ageing-related needs.
Eligibility:
CHSP is available for those above 65 years old or 50 years for Aboriginal and/or Torres Strait Islander persons. You will require a referral from My Aged Care.
Depending on your needs we can provide single discipline or multidisciplinary interventions including:
- Prescription of aids and equipment
- Advice on home modifications
- Therapy to improve or maintain physical function
- Therapy to improve or maintain independence in daily activities
- Carer education
- Swallowing and communication
- Dietary and nutritional advice and support
- Treatment and prevention of conditions for lower limb and feet
- Linking in with relevant services
- Assessment and education re: Continence issues
Contact us
CHSP is available to people over 65 years old, or 50 years for Aboriginal and/or Torres Strait Islander persons.
Referral by My Aged Care website https://www.myagedcare.gov.au/ or contact the My Aged Care call centre 1800 200 422
Our services are listed as Northern Health Allied Health and Northern Health Continence Nursing.
Other information:
What are my rights and responsibilities?
The new Aged Care Act 2024 (Cth) puts the rights of older people first. It includes a Statement of Rights for older people accessing aged care and a Code of Conduct for providers and people providing your care.
The Statement of Rights replaced the Charter of Aged Care Rights on 1 November 2025. The Statement explains what rights older people have when accessing aged care services funded by the Australian Government. Please click here to view the Statement of Rights and further explanatory resources from the Australian Government Department of Health and Aged Care.
The Code of Conduct sets out how providers and the people providing your care must behave and treat you and strengthens powers to protect you from services or workers that make you feel unsafe, taken advantage of, or disrespected. Please click here to view the Code of Conduct and further explanatory resources from the Aged Care Quality and Safety Commission.
Advocacy:
We are most happy for you to have a family member, friend or formal advocate involved in your care or to assist you in accessing our service.
Contact Numbers for Advocacy Services:
| Organisation | Phone Number |
| Older Persons Advocacy Network | 1800 700 600 |
| The Office of the Public Advocate | 1300 309 337 |
To find out about the role or an advocate and how to access one, please click here
How can I share feedback or make a complaint?
We encourage and welcome you to give us feedback about the services you receive from us. To find out how to raise any concerns about the care and or services you receive and/or how to make a compliment, please click here
We are most happy to manage any concerns you may have directly with the Program Manager, our Patient Experience Unit or via the Aged Care Quality and Safety Commission. You can also contact Northern Health directly via our webpage.
Organisation Phone Number
Northern Health Patient Experience Available 8am to 4pm, Monday to Friday (excluding public holidays) Phone 038405 2457
Email: feedback@nh.org.au
Aged Care Quality and Safety Commission 1800 951 822
How can I make a Whistleblower Disclosure?
To find out information about Whistleblower Disclosures and how to make one, please click here.
For Health Professionals
Service Overview
Northern Health is an approved provider for Commonwealth Home Support Program (CHSP).
We provide the following services under CHSP:
- Allied Health (Occupational Therapy, Physiotherapy, Speech Pathology, Dietetics, Podiatry, Exercise Physiology, Social Work)
- Continence Nursing
- Community Nursing
Inclusion criteria:
CHSP is available to people over 65 years old, or 50 years for Aboriginal and/or Torres Strait Islander persons. Referral to CHSP is through My Aged Care.
Exclusion criteria:
Under Commonwealth Legislation, CHSP services cannot be offered to:
- Permanent residents of residential aged care facilities, where a resident’s accommodation contract provides for similar services to those under CHSP.
- Where needs can be met by other more appropriate Commonwealth funded programs such as a Home Care Package or Support at Home Classification
How to Refer:
For CHSP services, please refer via My Aged Care: https://www.myagedcare.gov.au/ or to contact centre 1800 200 422
- Locations offering this service
- Bundoora Centre
- Broadmeadows Hospital
