May 1, 2026As we celebrate Patient Experience Week at Northern Health, we had the pleasure of speaking with David Hattam, Consumer Representative for Standard 6. Drawing on his own lived experiences as a patient, David offers a powerful and thoughtful perspective on what truly matters in healthcare. His journey, from receiving care during some of life’s most significant and challenging moments to now helping shape and improve services for others, highlights the vital role consumer voices play in creating more compassionate, responsive, and patient-centred care.
Q: Let’s start with your coffee order.
A: I love a good oat latte.
Q: Can you tell us about your first experience with Northern Health? What stands out to you most from that time?
A: Northern Health has come to my aid several times over the years. The first was when my daughter was born there, the nurses were incredible, not only in supporting her safe arrival but also in guiding me through those early days as a first-time parent. Another significant experience was after an incident, when a secondary issue was identified in me. The specialists supported me through what was one of the scariest times in my life, and that care has stayed with me.
Q: As someone with lived experience as a patient, how did that journey lead you to become a Consumer Representative on St 6?
A: During one of my hospital stays, I met someone who had brought in a therapy dog for patient support. While chatting, we spoke about Northern Health and the opportunity to get involved as a Consumer Advisor. That conversation sparked my interest – I made some enquiries, went through the process, and that’s how I came to be in this role today.
Q: What motivated you to get involved in improving patient care and experiences for others?
A: I’ve always had a strong passion for community and helping others, something that’s been part of who I am from a young age.
Q: From your perspective, why is it so important to have consumer voices involved in healthcare decision-making?
A: Consumer voices are essential in shaping the future of healthcare. They provide an “outside looking in” perspective that can highlight things that might be overlooked internally. Real experiences and honest feedback help ensure services truly meet the needs of patients and families.
Q: How has your own experience as a patient shaped the way you approach your role today?
A: Absolutely! It has shaped not only how I approach this role but also how I view life more broadly. It’s reminded me to make the most of every moment and not take things for granted.
Q: What has been the most rewarding part of being a Consumer Representative so far?
A: Gaining insight into the inner workings of Northern Health has been incredibly rewarding. Being able to explore the data, understand the challenges, and contribute to improvements that enhance the consumer experience is something I value highly.
Q: What do you do outside of this role, professionally or personally?
A: Professionally, I work as a manager in the manufacturing sector. Outside of work, I’m a leader in Scouts, which is now a strongly youth-led organisation. I also love the outdoors – camping and getting away from the pace of city life whenever I can.
Q: What message would you like to share with patients, families, or staff during Patient Experience Week?
A: Make the most of life and appreciate the small things. We live in a busy world, and it’s easy to forget to pause, breathe, and truly enjoy the moment.
Q: A little something fun – do you have a favourite superhero, and why do they resonate with you?
A: Superman, because I feel incredibly fortunate for the support and care I’ve received. It reminds me that even in tough times, there are people who step in to help when you need it most.
Q: And finally, what’s your favourite place to travel, or a destination you’d love to visit, and why?
A: Southeast Asia is my favourite region to travel to. There’s such a richness in culture, food, and experiences. I’ve already had some amazing trips there and look forward to exploring even more.
