November 28, 2025#WeAreNorthern
Meet Trisha Abbey, Health Information Officer (HIS) Ward Clerk Manager, Northern Health.
Q: First, let’s start with your coffee order.
A: Skinny hot chocolate extra hot- I’ve never drank a coffee in my life!
Q: Tell us about your journey at Northern Health.
A: I began my career with Northern Health in 2002 as a Health Information Services (HIS) Clerk. Within a few months, I transitioned into a clerical role in the Emergency Department, where I worked permanent night shifts. In 2013, I moved into the position of Emergency Department Patient Liaison Officer, followed by my appointment as Emergency Department Clerical Supervisor in 2018. In July 2023, I was proud to step into my current role as HIS Ward Clerk Manager, where I remain today leading an amazing hard-working team.
Q: What is the best part of working at Northern Health?
A: As outlined above, my journey with Northern Health demonstrates that consistent hard work, integrity, and respect for others creates real opportunities for career progression. My experience is a testament to what can be achieved through dedication and a positive attitude — if I can do it, anyone can! Believe in yourself and your potential.
Q: What does a day in your job look like?
A: No two days are ever the same in my role. I lead a dynamic and busy environment, supporting a large clerical team while engaging in meetings, strategic planning, recruitment, and continuous improvement initiatives. I strive to be a supportive and approachable leader — someone who listens, guides, and helps others achieve their best.
Q: If you weren’t in your current role, what would you have been instead?
A: I have hired many employees into Northern Health over the years, and it’s incredibly rewarding to see their careers progress and flourish. I take great pride in supporting and developing people, helping them grow from quiet beginners into confident, capable professionals. I truly enjoy building others up and watching their confidence soar — I suppose my dream job would be one where I can continue to inspire, mentor, and empower others to reach their full potential.
Q: Favourite place to travel and why?
A: Last year I fulfilled a lifelong dream by flying into New York on Christmas Day, flying over a snow-covered landscape before spending the evening at the Rockettes. There’s truly nothing like New York at Christmas — it was a magical experience and will always remain one of my most treasured travel memories.
Q: A book or a movie that has stayed with you and why?
A: One book that has had a meaningful impact on me is The Let Them Theory by Mel Robbins. After reading it last year, I gained a valuable perspective — to focus on my own values and decisions rather than the choices of others. It’s a principle that has greatly supported both my personal growth and professional approach.
Pictured in featured image: Trisha at the Grand Canyon National Park.
