Commonwealth Home Support Program (CHSP)


The Commonwealth Home Support Programme (CHSP) helps older Australians access entry-level support services to live independently and safely at home.

Northern Health is an approved provider for CHSP for Allied Health, Continence Nursing and Community Nursing. The Northern Health CHSP program is underpinned by a wellness approach which focuses on maximising a personโ€™s independence. We aim to build on consumer’s strengths, capacity and goals to remain independent and live safely at home.


What to expect from the service?

We provide the following services:

  • Occupational Therapy
  • Physiotherapy
  • Speech Pathology
  • Dietetics
  • Podiatry
  • Orthotics
  • Exercise Physiology
  • Allied Health Assistants
  • Continence Nursing
  • Community Nursing

Our teams have specialist skills in working with older people with chronic and/or progressive neurological conditions as well as those with ageing related needs.

Depending on your needs we can provide single discipline or multidisciplinary interventions including:

  • Prescription of aids and equipment
  • Advice on home modifications
  • Therapy to improve or maintain physical function
  • Therapy to improve or maintain independence in daily activities
  • Carer education
  • Swallowing and communication
  • Dietary and nutritional advice and support
  • Treatment and prevention of conditions for lower limb and feet
  • Linking in with relevant services
  • Assessment and education re: Continence issues

Eligibility

To be eligible for this program, people must be aged:

  • 65 years or older (50 years or older for Aboriginal or Torres Strait Islander people), or
  • 50 years or older (45 years or older for Aboriginal and Torres Strait Islander people), on a low income and homeless, or at risk of being homeless.

An aged care assessment will determine CHSP eligibility and identify services to be provided under the CHSP

Referral by My Aged Care website https://www.myagedcare.gov.au or contact the My Aged Care call centre 1800 200 422
Our services are listed as Northern Health Allied Health and Northern Health Continence Nursing.


Inclusion criteria:

  • CHSP: Over 65 years OR if Aboriginal or Torres Strait Islander, over 50 years with a referral from My Aged Care

Exclusion criteria:

  • A participant permanently resides in a residential aged care facility
  • A participantโ€™s accommodation contract provides similar services
  • Needs can be met by other more appropriate Commonwealth funded programs i.e. Support at Home Package (previously Home Care Package)

How to Refer

Our services are listed under My Aged Care as ‘Northern Health Allied Health’ and ‘Northern Health Continence Nursing’.



Resources

As a provider of CHSP services Northern Health is committed to upholding your rights in accordance with the Charter of Aged Care Rights. This will be discussed with you at your first appointment.

We are most happy for you to have a family member, friend or formal advocate involved in your care or to assist you in accessing our service.
Contact Numbers for Advocacy Services:

Older Persons Advocacy Network

The Office of the Public Advocate



If you have a concern about the services you receive from Northern Health you can:

  • Talk to your therapist about your concerns
  • If you feel this is not possible, talk to the Programโ€™s Manager.
  • You can complete a feedback form. Feedback forms are available in the waiting areas or online.
  • You can also contact the Northern Health Patient Experience Office by:
    • Post: 1231 Plenty Road Bundoora 3083
    • Phone: 9495 3229
  • If you like, you can have a family member, friend, carer or a disability advocate with you when you meet to discuss any concerns.

Last edit: 23/04/2026

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