Northern Health’s Hospital in the Home (HITH) service has taken another major step forward in digital innovation with the successful implementation of Fusion Field Service, a new scheduling and care planning platform designed to support community-based care.

The new system will improve how staff coordinate visits, manage schedules, and deliver care in the community, helping create a more streamlined and person-centred experience for patients receiving care at home.

Clinical Informatics Advisor and Project Lead Daniella Chapkoun said the project reflects HITH’s strong commitment to innovation and continuous improvement.

“This is the second digital project I have had the opportunity to complete with the HITH service, and I continue to be inspired by the team’s willingness to embrace change and drive improvements for better patient care.”

“Their focus on innovation and finding digital solutions that improve both staff workflows and patient experiences makes HITH a truly forward-thinking service,” she added.

Nurse Unit Manager, Lynne Santamaria, said the introduction of Fusion Field Service would support staff in delivering safer and more coordinated care, “This new platform will help improve scheduling, communication and visibility across the service, ensuring our clinicians can continue providing high-quality care to patients in their homes.”

Johanna Hayes, Divisional Director Hospital Without Walls and Sub Acute, said the implementation positions Northern Health as a leader in digital healthcare innovation.

“Northern Health are proud to be the first HITH program to introduce this new scheduling and care planning software. Once again, we are leading the way with innovation and solutions to help enable more person-centred care,” she said.

The successful implementation marks another milestone in Northern Health’s ongoing commitment to modernising healthcare delivery and supporting innovative models of care across the organisation.

Pictured in featured image (L-R): Fred Manaysay (HITH Nurse), Maddy Leone (Project Officer, Fusion Field Service Project), Linh Tran (Digital Health Trainer), Lynne Santamaria (NUM HITH), Kate Wills (HITH Nurse), Riya Patel (HITH Nurse), Lovepreet Kaur (HITH Nurse) and Kayla Giampino (HITH Nurse).