• Executive Yarning Circle empowers Aboriginal staff

    Executive Yarning Circle empowers Aboriginal staff

    This week is National Reconciliation Week. A time for all Australians to learn about our shared histories, cultures and achievements.

    Northern Health has recently established an Executive Yarning Circle, specifically designed to support and empower Aboriginal staff members, in a newly refurbished Aboriginal Cultural Space.

    This initiative aims to create a safe and culturally sensitive space where Aboriginal employees can come together, share their experiences and contribute to decision-making processes.

    The Executive Yarning Circle serves as a valuable platform for fostering meaningful connections, promoting cultural awareness and driving positive change within the organisation. It also provides a unique opportunity for Aboriginal staff to build strong connections and form a supportive network. By coming together in this safe and respectful environment, participants can engage in open dialogue, share their stories and discuss their challenges and successes.

    Moira Rayner, Emergency Department Aboriginal Liaison Officer, said, “the Yarning Circle here at Northern Health with our Executive Director has created a new and unique way of addressing Aboriginal health and wellbeing in this space. This is the true spirit of reconciliation.”

    Cultural awareness and understanding are vital elements in creating an inclusive and culturally competent healthcare organisation. The Executive Yarning Circle plays a significant role in promoting cultural awareness among Northern Health’s leadership team and decision-makers.

    Through active listening and engaging in yarning circles, the Executive team can gain deeper insights into the unique perspectives, cultural practices and needs of Aboriginal staff. This knowledge helps inform policies, practices and strategies that are more aligned with the cultural values and aspirations of the Aboriginal community.

    Jason Cirone, Chief Allied Health Officer, said, “the Executive Yarning Circle provides a regular, culturally safe opportunity for Aboriginal staff and leaders to share important information, without the formalities of a standard meeting. It’s a privilege to sit together and reflect differently on what’s important, what is working and what needs attention.”

    The Executive Yarning Circle also serves as a powerful mechanism for Aboriginal staff to influence decision-making processes within Northern Health. The circle provides an avenue for employees to voice their opinions, contribute ideas and provide valuable input on matters that impact their work environment.

    Furthermore, the circle is a platform for mentoring and the sharing of knowledge and expertise, creating a nurturing environment for both personal and professional development. The circle will be a catalyst for positive change, driving initiatives that foster cultural safety, strengthen relationships and enhance the overall wellbeing of Aboriginal employees.

    The establishment of the Northern Health Executive Yarning Circle for Aboriginal staff marks a significant step forward in the organisation’s journey toward Aboriginal cultural safety. This initiative not only provides a supportive network for Aboriginal employees but also empowers them to contribute to decision-making processes and influence positive change within Northern Health, ultimately benefiting both staff and the community.

    Featured image left to right shows Moira Rayner, Emergency Department Aboriginal Liaison Officer, Stephanie Thompson, Aboriginal Liaison Officer, Toni Gabelish, Aboriginal Liaison Officer, Karen Byrant, Senior Aboriginal Liaison Officer, Tya Fry, Occupational Therapist, Natalie Bloomfield, Aboriginal Clinical Support Nurse, and Jason Cirone, Chief Allied Health Officer, in the Aboriginal Cultural Space.

  • Preparing Northern Health for EMR Go Live: Nursing and Midwifery

    Preparing Northern Health for EMR Go Live: Nursing and Midwifery

    Northern Health is less than four months away from going live with the Electronic Medical Record (EMR). There is a lot of work happening behind the scenes to prepare the whole of Northern Health for a change this significant.

    Today, we have the opportunity to speak with Lisa Cox, Chief Nursing and Midwifery Officer, and Vanessa Reid, Chief Nursing and Midwifery Informatics Officer, on how they have been preparing Northern Health for EMR Go Live from a nursing perspective.

    Q: With more than 4,000 nurses and midwives working at Northern Health, what are the general sentiments on implementing an EMR?

    Lisa: The general sentiments among our 4,000 nurses and midwives at Northern Health regarding the upcoming implementation of an EMR are mostly excitement with a touch of nervousness. Our nurses and midwives are enthusiastic about the positive impact the EMR will have on patient care and workflow efficiency. While there is some natural apprehension about the change, I recognise that the support from the EMR team, including comprehensive training, will be instrumental in ensuring our nurses and midwives feel prepared and empowered during the transition.

    Q: One of our EMR training principles is ‘no training, no access.’ What is your view on this and why do you think this is important?

    Vanessa: The training principle of ‘no training, no access’ for the EMR implementation is of great significance in my view. Patient safety is a top priority and ensuring that all staff members are adequately trained on how to navigate and utilise the EMR system is crucial for accurate and comprehensive clinical documentation.

    Q: It is not an easy task to train the whole nursing and midwifery cohort within eight weeks, how is this being managed?

    Lisa: Training all our nurses and midwives within an eight-week timeframe presents a significant challenge, but we will successfully manage this process with the invaluable support of our Nurse Unit Managers (NUMs) and Midwifery Unit Managers (MUMs). Their pivotal role in registering our nurses and midwives for training has been instrumental in streamlining the process, and they will continue to play a crucial role in coordinating this work ensuring all nurses and midwives have the ability to attend the scheduled training sessions.

    Q: What do you look forward to when EMR goes live at Northern Health?

    Vanessa: As we approach the go-live of the EMR at Northern Health, I am filled with anticipation for the transformative impact it will have on our organisation. While there will be an adjustment period for our nurses and midwives, I am confident that we will witness increased efficiency and a noticeable enhancement in the quality of patient care. It is a privilege for me to be part of this significant event, and I am truly grateful to have the opportunity to work alongside such exceptional nurses and midwives.

    Q: What advice would you give to nurses and midwives as we progress towards the implementation of the EMR?

    Lisa: As we move forward with the EMR implementation, my advice to nurses and midwives is to approach this transition with a positive mindset and a sense of resilience. Embrace the change as an opportunity for growth and improvement in patient care. Actively participate in the provided training to become proficient in navigating the EMR system. Remember to reach out for support whenever needed, as we are all here to help each other. With our nursing and midwifery expertise and dedication, I have full confidence that we will successfully adapt to this new system and continue providing exceptional care to our patients.

    Featured image: Lisa Cox, Chief Nursing and Midwifery Officer with Vanessa Reid, Chief Nursing and Midwifery Informatics Officer.

  • We Are Northern: This is the Outpatient Administration Coordinator team

    We Are Northern: This is the Outpatient Administration Coordinator team

    Outpatient Clinics at Northern Health play a critical role in providing timely and efficient care to consumers in the northern suburbs.

    The impact of COVID-19 has put a significant strain on the demand for specialist appointments, but with the introduction of the Outpatient Administration Coordinator (OAC) role in 2022, Outpatient Clinics have been able to continue to provide administrative support to consumers, administration and clinical staff.

    The role of the OAC is to work collaboratively with specialty clinicians and to support the department, by assessing the demand on Outpatients Clinics and ensuring patients receive the care they need in a timely and efficient manner.

    There are 10 OACs who work across three campuses, the Northern Hospital Epping, Broadmeadows Hospital and Craigieburn Centre. They all work closely with the Administration Officers, Referral and Intake team, Clinics Leads and Consultants and support over 30 specialties.

    “It was daunting, but also very exciting to be one of the first Outpatient Administration Coordinators to develop and progress the role. Twelve months in, I am loving the role and enjoy the team I work with,” said one of the first OAC, Maegan Myers.

    Vickie Hutchison, OAC, says the new role has been one of the most revolutionary additions they have had in the Outpatients Clinics.

    “It has both significantly reduced the volume of clerical work that I, as a Clinical Lead was having to do, allowing me to concentrate on my role and efficiently manage my portfolios in a timely manner. Working with such a competent team is alike a breath of fresh air – they always strive for a positive outcome,” she said.

    The OAC team perform various tasks, and these include:

    • Support Northern Health consultants with the transition from telehealth to onsite consultations, following COVID-19
    • Ensure a smooth transition from single to triple modality of care, face to face, Telehealth, TeleVideo
    • Engage with each Head of Unit on a monthly basis to provide transparency in service delivery, ranging from: number of referrals received, clinic availability including past and upcoming demands and waitlist data
    • Management and coordination of specialty specific mailboxes for ease of correspondence and communication

    Kelly Luca, Outpatient Administration Manager, said, “I appreciate every member of the OAC team for showing relentless effort in getting this role to a business-as-usual state. The success we have experienced in the last 12 months would not have been possible without their contribution towards developing this role and working as a team.”

    Kathryn Bartho, Outpatient Services Operations Director, says it is exciting to see the success of the role, which was born out of discussing the challenges in the clinics.

    “It has been refreshing to receive a lot of positive feedback from stakeholders such as Head of Units and consultants on the implementation of these roles, with most reflecting back as I don’t know how we managed before without them,” she said.

    In 2023, the team are excited to continue to improve patient access to Northern Health services and work with clinic leads and consultants to ensure smooth and operational running of clinics and reduce patient waitlist numbers.

    Pictured (L-R): Rachel Whelan, Maegan Myers, Nikki Amar, Michelle Jenkinson, Megan Robinson-Drummond, Kubra Sonmez, Rachele Gumabon, Ally Gibbs

  • National Reconciliation Week: Be a voice for reconciliation

    National Reconciliation Week: Be a voice for reconciliation

    This is National Reconciliation Week. A time for all Australians to learn about our shared histories, cultures, and achievements.

    Reconciliation Week is a time for us to explore how each of us can contribute to achieving reconciliation in Australia – where we live, work and socialise.

    Here’s what our staff and colleagues have to say:

    “My Mother’s fight for justice, and activism as an Elder and Stolen Generations survivor, led to the Victorian Reparations Scheme being established. This is her legacy; her children will continue her fight for justice and the compensation she is entitled to.”

    Donna Wright, Northern Health Aboriginal Advisory Committee 

    “Reconciliation for me represents the coming together of Aboriginal and non-Aboriginal people to share a genuine recognition and respect for the First People of our country. Reconciliation requires us to face and accept past and present injustices and disadvantage, and demonstrate a commitment to working together towards a future of equality, respect without disadvantage for Aboriginal people.

    I am proud and privileged to lead our Aboriginal Support Unit. Together with the rest of my colleagues here at Northern Health, we have amazing opportunities to practice reconciliation every day.”

    Jason Cirone, Chief Allied Health Officer

    “Reconciliation is about acknowledging and learning from our shared history, confronting the challenges we face today, and working towards a better future together. I feel privileged to have learned so much from working alongside Aboriginal people.”

    Yue Hu, Director, Transcultural and Language Services, Narrun Wilip- Gin Aboriginal Support Unit

    “Reconciliation for me is about acknowledging the past, the history, the injustice, and the pain caused and committing to work towards genuine respect and pride of this land’s First Peoples, of their knowledge and culture. Reconciliation starts with education, and I am proud to work closely with Narrun Wilip- Giin in promoting awareness of the impact, history is still having today in the lives of our Aboriginal patients today.”

    Stefania Zen, Education and Engagement Manager, Transcultural & Language Services (TALS) / Narrun Wilip-Giin Aboriginal Support Unit

    “Reconciliation for me means the joint acknowledgement of past history and injustices and working together to build respectful relationships and strengthen the bond between people.”

    David Le, Manager, Transcultural and Language Services

    “Reconciliation means acknowledging the sovereignty of the Aboriginal people; the wrongs that have been committed against them in the past and to make reparation, in order to have a united people.”

    Lisa Bethune, Nurse Practitioner, Palliative Care Service

    “Reconciliation means that we stand together, we recognise each other’s strengths, we seek to understand each other’s struggles, we embrace unity, and acknowledge that we have to re-learn the history lessons through the eyes of those who are the Traditional Custodians of the land.”

    Belinda Scott, Executive Director, Mental Health 

    “Every single Australian should have equitable access to the very best mental health care available. Working side by side with our First Nations fellow Australians, we can all make this a reality.”

    John Dermanakis, Operations Director, Mental Health

     

    Pictured the Reconciliation Week Planning Committee. From left to right (Back row):  Natalie Bloomfield, Aboriginal Clinical Support Nurse, Tya Fry, Aboriginal Occupational Therapist, Stefania Zen, Education and Community Manager, Lindsay Holmes, Aboriginal Mental Health Liaison Officer, Jason Cirone, Chief Allied Health Officer

    (Front row): Yue Hu, Director TALS & Aboriginal Support Unit (Narrun Wilip-giin), Karen Bryant, Manager Aboriginal Support Unit (Narrun Wilip-giin), Stephanie Thompson, Aboriginal Liaison Officer, Moira Rayner, Emergency Department, Aboriginal Liaison Officer

    For more information visit: https://nrw.reconciliation.org.au

  • Get to know: Elyse Kourlis

    Get to know: Elyse Kourlis

    #WeAreNorthern

    Meet Elyse Kourlis, Project Officer, Diagnostic & Outpatient Services

    Q: What is your coffee order?

    A: Small Latte, one sugar.

    Q: Tell us about your journey at Northern Health?

    A: I began in Revenue Services as a Patient Liaison Officer in 2014 and shortly after moved to a billing role. After a number of years in the billing team, I was given the opportunity to take on some project work that was happening in conjunction with Financial Accounts and the Decision Support Unit. From there, I took on a number of process improvement reviews and projects both within Finance and the wider organisation. I spent seven years in Revenue, before moving into Outpatients and am now part of the project team bringing Radiology services inhouse.

    Q: What do you love most about your job?

    A: Every day is a new challenge and I get to work with an amazing bunch of people.

    Q: Tell us about a goal that you have set for yourself and worked towards achieving it?

    A: The biggest goal I have set for myself was to move overseas on my own, in a country where I didn’t know anyone, for 12 months. In 2019, I finally decided to take the plunge and started to put the plans in motion to move to Canada. The hardest part really was taking the first step and making the decision to apply for my visa. Once I had committed to the process, I was all in. I like to be organised and so I prepared lists (to-do, to-pack, to-throw and many, many other), to help keep me on track with what I needed to do and when. This is how I generally tackle any goal (personal or work) – preparation and organisation. Unfortunately, COVID-19 hit around four months into my adventure, and I had to come home, but I still managed to get there.

    Q: Beach or mountain?

    A: Beach always (even though my photo is of me at the top of a mountain).

  • LGBTQ Domestic Violence Awareness Day: Seen and Believed

    LGBTQ Domestic Violence Awareness Day: Seen and Believed

    This Sunday marks LGBTQ Domestic Violence Awareness Day. Held annually on 28 May, the day’s purpose is to raise awareness of the prevalence and challenges of intimate partner and family violence in the LGBTQIA+ community.

    The day aims to help end violence and abuse in the community by increasing visibility and understanding and giving hope and courage to victim survivors.

    LGBTQ Domestic Violence Awareness Day was inaugurated in Brisbane in 2020 by the LGBTQ Domestic Violence Awareness Foundation. Fast forward to 2023, and it is now a global event with 310 government departments and organisations from 12 countries recognising the day, including England, France, Wales, Canada, Ireland, New Zealand, the Netherlands and the USA.

    The theme of the day is #SeenAndBelieved. The health sector is a critical point for people affected by family violence, by providing medical care and pathways to specialist support. Every person affected by family violence, with their unique identities, bodies and relationships have a right to be seen and believed by their health care providers.

    At Northern Health, the Rainbow Working Group and The Strengthening Hospital Responses to Family Violence Team (SHRFV) are working together to raise awareness on this important issue.

    “It is a human right to live a life free from violence and we all have a part to play in ensuring all victim survivors of violence are supported,” said Tanya Ellis, SHRFV Manager.

    “Unfortunately, there is still apprehension within the LGBTQIA+ community to disclose family violence or contact mainstream services, which means victim survivors remain largely invisible with low levels of reporting.”

    “Northern Health aims to play an important role in preventing family violence through providing a respectful, equitable and safe service. Northern Health is committed to providing an environment that is safe for all victim survivors of family violence to disclose their experience and receive support and access safety.”

    Family violence is behaviour by a person towards a family member that is physically or sexually abusive, emotionally or psychologically abusive, economically abusive, threatening or coercive, or controlling or dominating of that family member and causes them to fear for their safety or wellbeing or for that of another person.

    Family violence can effect people of all genders and sexual identities and can occur in all family types including intimate partners, across generations, extended families and carer relationships.

    Forms of family violence perpetrated against LGBTQIA+ people, that are unique to LGBTQIA+ experiences, include threatening to ‘out’ a person’s gender or sexual identity, intersex status or HIV status to family, friends, colleagues or their community, and using this as way to hurt, harm or control victim behaviour.

    Family violence against LGBTQIA+ people can also involve restricting a victim survivor from accessing identity affirming items, medication or health services, pressuring a victim survivor to conform to particular ‘norms’ of sex or gender, forcing a person into homelessness or ostracising them from their ‘family of origin’ in response to their sexual or gender identity, or elderly, dependant transgender people being denied access to hormone therapy by their children.

    According to the LGBTQ Domestic Violence Awareness Foundation, more than 60 per cent of LGBTQIA+ people have experienced domestic, family or intimate partner violence and abuse in their lifetime, and 72 per cent of LGBTQIA+ people who have experienced domestic or family violence did not report the abuse to anyone.

    “As a social worker I have come across LGBTQIA+ patients presenting with risk of family violence including mental health challenges, being HIV positive, being victims of previous incidents of family violence and other psychosocial vulnerabilities,” said Chamie (he/him), Social Worker.

    “As health care workers, it is important that we are able to identify risk, support these patients and create safe spaces for them to seek help.”

    Northern Health encourages staff to get involved and show their support to the LGBTQIA+ community by wearing something rainbow throughout the week, have a conversation about what makes a healthy relationship, spread the word on social media with #SeenAndBelieved, becoming aware of recourses available to the LGBTQIA+ victim survivors, and visiting the displays in the main foyers for further information and resources.

    For more information on LGBTQ Domestic Violence Awareness Day, including social media material, click here.

    Featured image left to right shows Tanya Ellis, SHRFV Manager, Chamie (he/him), Social Worker and Nikhil Rawat, Social Worker.

    Support Services:

    • With Respect: Specialist LGBTQI+ Family Violence Service – Ph: 1800 542 847 (Monday – Friday 9 am – 5 pm)
    • Rainbow Door: LGBTQIA+ information, support and referral helpline 0 Ph: 1800 729 367, (10 am – 5 pm, seven days)
    • 1800 Respect: 24/7 National Sexual Assault, Domestic Family Violence Counselling Service – Ph: 1800 737 732 (24/7).
    • Qlife: LGBTIQ+ peer support, information and referral. Ph: 1800 184 527
    • Lifeline: 24/7 crisis support and suicide prevention services. Ph: 131 114
    • Disclose to your health professional today to access support and safety.
  • Dr Amanda Baric: Making the world just slightly better

    Dr Amanda Baric: Making the world just slightly better

    Congratulations to Dr Amanda Baric, Deputy Director, Anaesthesia and Perioperative Medicine, who was awarded the Robert Orton Medal, the highest award The Australian and New Zealand College of Anaesthetists (ANZCA) can bestow on its Fellows.

    The Robert Orton Medal was established in 1967 to recognise distinguished service to anaesthesia, perioperative medicine and/or pain medicine, above and beyond the clinical setting.

    Dr Jake Geertsema, Director, Department of Anaesthesia and Perioperative Medicine, said, “Amanda’s commitment to improving the lives of patients extends well and truly beyond Northern Health, and even Australia.”

    “Alongside Associate Professor David Pescod AO, Mandy has been instrumental in improving anaesthetic care and medical education – benefiting countless patients in Mongolia and other countries in Southeast Asia. It was therefore fitting that David was given the honour of handing the medal to Mandy.”

    Associate Professor David Pescod AO, in his presentation said, “Amanda’s enthusiasm, commitment and graciousness, has inspired and empowered colleagues in resource poor countries – especially her female counterparts. Amanda embodies the fundamentals of the Robert Orton Medal. She has, and continues, to demonstrate outstanding service – internationally, nationally and to our local community.”

    Northern Health’s Chief Medical Officer, Associate Professor Wanda Stelmach said, “How amazing, but not totally surprising – Mandy has always worked above and beyond what anyone expects. Congratulations Mandy.”

    Jennifer Williams AM, Northern Health’s Board Chair when adding her congratulations said, “No doubt you get your own satisfaction from this work, but it is remarkable enough to get this honour bestowed on you by your College. A great credit to you. Congratulations again.”

    Dr Baric was previously recognised by The Order of the Polar Star, the highest civilian honour the Mongolian Government can confer. You can read the story here.

    Amanda stated, “It is great to be recognised, but I need to acknowledge that it was not just me – it was mostly the Department of Anaesthesia, here at the Northern that’s been doing this work. Northern Health has been really generous with its support.”

    “I am very grateful that the College of Anaesthetists has recognised that many of our Fellows don’t just work in their home country and hospital and have a commitment in other parts of the world.”

    “One of the motivators for me has been making the world just slightly better in a small way. I am hoping that other people will be motivated by that, to just chip away.”

    “There’s a lot of things that are going bad in the world, and it’s nice to know that some things can go well.”

  • We Are Northern: This is the GEM@Home Program team

    We Are Northern: This is the GEM@Home Program team

    Northern Health’s Geriatric Evaluation and Management at Home (GEM@Home) program is based at Bundoora Centre and provides interdisciplinary aged care and rehabilitation services to patients after an illness or injury.

    The program aims to help patients achieve the best level of health and function, whilst in their homes. Patients are visited in their homes daily for the duration of the program by members of the treating team.

    The GEM@Home program also helps to reduce the time a person spends in hospital by receiving care in their home. In consultation with the patient, the treating team develops a care plan that support patients’ care needs and goals, whilst on the program.

    The care plan may include:

    • nursing care
    • physiotherapy
    • dietetics
    • podiatry
    • occupational therapy
    • speech pathology
    • social work
    • geriatrician consultancy.

    The amount of time spent on the program depends on the patients’ individual care goals. Most patients will stay on the program for less than 21 days, including the length of stay as an inpatient in GEM Wards. During this time, the team works with the patient to arrange any ongoing support they may require. This could include Transition Care Program (TCP), Health Independence Program (HIP) or Commonwealth Home Support Program (CHSP) services.

    During the pandemic, the GEM@Home program team experienced many challenges, including reduced staffing and patients refusing in-home services. Telehealth consultations were introduced enabling medical consultations, while nursing staff were attending patients’ homes, ensuring fast and effective treatments were developed to cater for patients’ changing needs.

    Despite the many challenges, the GEM@Home program team persevered and continued to provide high-quality care for their patients. Robyn Coleman, who has been working with the program since its commencement in 2015, has received many outstanding patient feedback forms, highlighting her dedication, high level of skills, compassion and empathy.

    “Working in a team like GEM@Home makes coming to work easy. We all share the same goals for our patients. Each staff member has no hesitation discussing any problems with each other to ensure better outcomes for our patients. Having great support from our manager, care coordinator and administration staff has been beneficial to staff morale, and has helped us make a great team,” she said.

    This year, the team is looking forward to implementing the Electronic Medical Record System (EMR), which will streamline the service and improve communication between the community setting and inpatients.

    “It’s a privilege to lead such a dedicated team who are deeply invested in the program, always ensuring the very best outcomes for our community,” said GEM@Home Program Manager, Mathew Wood.

    Thank you to the staff at GEM@Home program for all that you do for Northern Health patients.

    Pictured (L-R) Back row: Selina Beech, Sharyn Stockdale, Deborah Robb, Edgar Menchavez
    Front row: Bridget Brendel, Grisel Jose, Sharyn Martell, Mathew Wood