This morning, Northern Health celebrated the fourth Quarterly Staff Recognition Awards.

In this round of awards, there was a record number of 77 nominations, making it very difficult for the Executive Judging Panel to choose just one winner for each category.

The six categories are; Clinical Excellence – a clinician or clinical team generous with knowledge, who instils confidence in patients and colleagues, and achieves the best patient experience outcomes; Patient Experience – an individual or team who has made a significant achievement in improving the care experience, including showing kindness and compassion towards a patient or their family; Excellence in Safety – an individual or team who has assisted in making Northern Health safer for patients, visitors or staff; Innovation – a team or individual who implemented a better way to deliver care or service through a new idea or initiative; Above and Beyond – an individual who has gone above and beyond in providing care or support to a patient, family or work colleague; and Rising Star – a staff member recognised as having great potential to grow and develop in their career at Northern Health.

Chief Executive, Siva Sivarajah said, “Our Quarterly Awards are a wonderful way to acknowledge staff who exemplify a strong and positive workplace culture, are committed to providing great patient care, and whose actions align with our values across the six award categories.”

“To see so many nominations highlights the amazing work our staff do day in and day out,” he continued.

And the winners are…

1. Clinical Excellence – Claire Michel, Medicine

 

2. Patient Experience – Yvonne Cartwright and Andrea Wilson (Team), RECIPE – Residential in Reach

 

3. Excellence in Safety – Clare McCarthy, Project Management Office/HRO Transformation Unit

 

4. Innovation – Simon Bertoli, People and Culture

 

5. Above and Beyond – Thi Hang Nga Nguyen, Ward 4 – Unit B

 

6. Rising Star – Alvin Shae, Medicine – Aged Care

“Congratulations to all of our winners and thank you to our award sponsors – Maxxia and BankVic for your continued support,” Siva said.

Featured image left to right: Tim Bond and Daniella Ghiri from Maxxia, Clare McCarthy, Thi Hang Nga Nguyen, Simon Bertoli, Yvonne Cartwright, Andrea Wilson, Alvin Shae and Nicholas Tseros and Rebecca Attard from BankVic.

Pharmacist Min Chu, recently received the award for ‘Excellence in Safety’ at our Quarterly Staff Recognition Awards, for her commitment to patient experience and safe, trusted care.

Min began her Northern Health journey back in 2007 as a clinical pharmacist. She then moved into the emergency department as the Hospital Admission Risk Program (HARP) pharmacist in 2011, where she concentrated on identifying patients with complex needs at risk of medication mismanagement at the point of admission.

From there, Min returned to the general medical wards, one of which was the first medical ward to start admitting oncology and haematology patients from our Day Oncology Unit. Currently, Min works on Ward 3 where she treats these patients.

The year Min began, Day Oncology also officially commenced outpatient chemotherapy provision. Min said, “I have been lucky enough to have watched the cancer services division grow and develop over the past 12 or so years.”

Min was nominated by both Ihab Barsoum and Joe Conway who said, “Many of the patients on Ward 3 are gravely ill and Min Chu always takes that extra step to ensure these patients receive the best possible treatment based on their disease and medication history. Many of these patients are overwhelmed by new cancer diagnosis and being started on a range of new medications.”

“Min serves as an educator to the many junior (and senior) doctors who look after patients on Ward 3 and they know their patients are safe with Min. She also acts as a mentor and role model for many junior pharmacists and other pharmacy staff.”

Min explains, “The cancer journey can be very scary for some – it isn’t just the confusing amount of information patients are given, it is also learning how to navigate our complex healthcare system. There are medical appointments to remember, appointments for scans, blood tests, and chemotherapy treatment, and on top of that, you have to remember what your medications are for, how to take them, how long to take them and which pharmacy to get them from!”

“Many of our patients are from culturally and linguistically diverse (CALD) backgrounds and have low health literacy, so it can be challenging to educate these patients on new and complex medications. Pharmacists help to provide patients and carers with information on how to best manage their medications using various means. Hopefully this helps ease our patients through what is a very trying time, and reduces some of the stress associated with managing an acute or chronic illness,” she continues.

“In terms of safety, I always think of how I would like my family to be treated if they were in hospital – I think that is the greatest motivator for safety. I know I would appreciate a clinician taking the time to be thorough, both in their assessment as well as in the provision of information, so that is what I try to give my patients and colleagues.”

When asked what winning this award meant to her, Min said, “The nomination came as a complete surprise – I have the Pharmacy leadership team to thank for conspiring behind my back to bring it about! To be nominated by people I admire and respect is both humbling and inspiring.”

“I’d like to think this award isn’t just for myself – it is representative of the pharmacy department as a whole. Many of my colleagues go above and beyond, and they deserve just as much recognition, if not more!” she adds.

She also tells us her favourite part about working here is the people – “Northern Health’s greatest asset is its staff. Everyone takes the time to help each other out, to celebrate the little victories everyday, and stand with each other to learn from and commiserate the failures. I hope that as we grow, we don’t lose this ‘small town’ feel.”

And where does Min see herself in the future?

“I actually love what I do at the moment, so I am staying put!”

The first meeting of the newly established Ethics Committee that focuses on low risk was held yesterday at NCHER. The committee was established in May, as a response to the growing interest for research within Northern Health.

Amina Khayre, Low Risk Ethics Officer, said the need for the committee was identified as low risk studies are different to quality improvement and clinical audit activities.

“They involve more risk due to the more interactive nature of studies. These studies must be reviewed to ensure the best possible safety and outcomes for both researcher and participant,” she said.

The committee comprises of multidisciplinary members from across all the units in the hospital. There is also a consumer on the committee.

“The committee ensures that studies adhere to the ethical standards and guidelines. These guidelines include the National Statement on Ethical Conduct in Human Research 2007, ” Amina explains.

Professor Bill van Gaal, Chair of the Committee, said it is very good to bring the Ethics Committee back in-house, making it easier for people to do research at Northern Health.

“The Low Risk Ethics Committee brings back a local, ‘in-house’ ethical review for researchers who wish to undertake low risk research projects at Northern Health. This will streamline the application and approval processes for our local researchers and enable them to start projects sooner. Loosely speaking, low risk research includes research that does not place any participants at risk of harm. As Chair, I am delighted to bring this process back to Northern, help facilitate research at Northern and guide researchers with the help of the committee to undertake their projects successfully,” he said.

The Committee will support the researchers, provide guidance on statistics and methods and how to do research, and help them through the entire process.

“We are here to support the process of research that will translate into better health outcomes for the north,” Amina added.

If you have any questions about the committee, please email ethics@nh.org.au.

It’s that time of year again where our hardworking Northern Health nurses and midwives get to let their hair down at their annual ball – and tickets are selling fast!

Held this year at the recently opened Mantra Hotel in Epping, on Friday 26 July 2019, guests will enjoy a three course dinner, beverages and entertainment.

Multi-award winning nurse-themed comedian, Zule – the nurSING diva (AKA Zuleika Khan) will serve as entertainment, as well as JayEss’s five piece band back by popular demand.

Tickets for the event are $99 – all nurses and midwives are welcome, so get your dancing shoes on!

Chief Nursing and Midwifery Officer, Debra Bourne, encouraged all nurses and midwives to get involved.

“The 2019 Nurses and Midwives Ball is a great occasion for staff to come together to experience joy, laughter and friendship outside of the four walls of the hospital,” she said.

“All Northern Health nurses and midwives have been working exceptionally hard over the last couple of months and I would encourage you all to take the opportunity to come together to celebrate the work you all do,” she added.

Emergency Department Nurse, Hannah Downie said, “It’s nice to see everybody relaxed and dressed up. It was really fun last year to see not only emergency department staff, but a cohort of staff!”

A number of raffle prizes and door prizes will be available on the night, as well as a photo booth. Don’t forget to present your ticket at the door to be eligible for prizes!

The Mantra will even be offering guests a discounted rate for those who wish to stay at the hotel. Call 8457 4000 for further information – remember to mention you are from Northern Health when making enquiries.

Tickets can be purchased from the Northern Hospital, Broadmeadows Hospital and Bundoora Centre Cashier Offices.
Don’t miss out – call 8405 8570 to purchase tickets today!

Money raised from the night will go towards entertainment packs for mental health and dementia patients in the emergency department.

Northern Health celebrated NAIDOC Week with an official launch in the Northern Hospital front foyer.

NAIDOC originally stands for ‘National Aborigines and Islanders Day Observance Committee’. Its origins can be traced to the emergence of Aboriginal groups in the 1920′s, which sought to increase awareness in the wider community of the status and treatment of Aboriginal and Torres Strait Islander Australians.

This year’s theme – Voice, Treaty, Truth, highlights the three key elements to the reforms that were set out in the Uluru Statement from the Heart.

The Statement outlines the path forward for recognising Indigenous Australians in the nation’s constitution. It is an invitation to work together for a shared future.

Senior Aboriginal Hospital Liaison Officer and MC for today’s NAIDOC Celebrations Karen Bryant says, it is a timely invitation.

“Lasting and effective agreement cannot be achieved unless we have a shared, truthful understanding of our history, of how we got to where we stand.”

Karen makes the point, “This is not just the history of our First Peoples, it is the history of all of us, of all of Australia, and we need to own it!”

Guest speakers included proud Yorta Yorta/Gunditjmara Woman, Kanisha Bamblett, and Associate Professor Luke Burchill from the University of Melbourne and lead for their Aboriginal Cardiovascular Health Disparities Program.

“NAIDOC week is about coming together as a community for all Australians, both Aboriginal and non-Aboriginal, to recognise the richness of Aboriginal culture around the country,” Assoc. Professor Burchill said.

“We as Aboriginal people have a shared responsibility to keep our culture alive, by carrying the torch passed to us by our ancestors. Intrinsic to honouring our ancestors is honouring our land – this ancient land that we as First Nations people have nurtured for longer than anyone,” added Assoc. Professor Burchill.

Explaining his work as the lead for the Aboriginal cardiovascular health disparities program at the University of Melbourne, Assoc. Professor Burchill said “The good news is lots of Aboriginal babies are being born – but follow these children to their mid 20’s and 30’s and we see a rise in early deaths. The leading cause of these deaths being heart disease.”

He went on to add, “My mission as a cardiologist and as a member of Victoria’s Aboriginal community is to close the gap on Aboriginal health disparities.”

The celebrations concluded with a performance by One Fire Aboriginal Dance Company.

The Northern Hospital front foyer has been transformed into a display of Aboriginal history, taking us on a journey about Voice, Treaty, Truth.

Chief Executive, Siva Sivarajah said, “Creating a warm and culturally welcoming space for our Aboriginal community has been a priority for Northern Health this past year.”

“These initiatives aim to provide a welcoming environment for our Aboriginal community at Northern Health, as well as strengthen our connections to our diverse community.”

All staff are encouraged to view and participate in the NAIDOC Week display in the front foyer.

As part of our Winter Strategy, the team have been looking at different ways to support patients in their transition from hospital to home.

That is how the targeted, population-specific Supported Transition to Assist Recovery (STAR) program was born and launched yesterday.

Dr Katharine See, Director of Respiratory Medicine, said the team identified the age group over 70 with a few common conditions were representing to hospital within 72 hours.

“Those conditions include Chronic Obstructive Pulmonary Disease (COPD), pneumonia and heart failure. When we explored the reasons for this, we found that these people were often coming back to hospital not because they got sicker, but because they didn’t understand their follow-up plan and felt anxious and nervous being at home,” she said.

The STAR program is an initiative aimed at providing clarity to these patients and reassuring them regarding the recovery process, which aligns with the strong focus Northern Health has on management of people in the community.

“To be able to do that, patients will get a phone call from Andrew Lang – our STAR nurse, within 24-48 hours from discharge to check in and answer any questions they might have and to help link them to their GP and the community. In case they require a hospital contact, we can link them to our HOT clinics or Hospital in the Home Service,” she said.

Andrew has been a ward-based nurse for more than 20 years and sees this program as a great opportunity to get involved in the follow-up care.

“As happy as we are to see the patients, we agree they could be better managed at home, where they are more comfortable and familiar and we know patients want to be at home. I am looking forward to being involved from admission all the way to discharge and beyond and keeping people at home,” he said.

As these illnesses are unfortunately chronic, Andrew is ready to answer numerous questions and give the patients the reassurance they need.

“The STAR program and the calls will help patients feel safe, knowing that home is where they should be.”

Andrew will be working alongside the Acute to Community team, under the leadership of Lorinda McPherson.

Referrals for the STAR program can be made through MedTasker and the program will run until the end of October, when the evaluation will be conducted.

Lauren Scott, Care Coordinator in the Transition Care Program (TCP), received the ‘Rising Star’ award at our recent Quarterly Staff Recognition Awards.

She was nominated by Vanessa Goss from Bundoora Transition Care, who said Lauren was successfully able to reinvent herself as a Care Coordinator and utilise her previous experience as a social worker to adapt to the new role.

“She took on this challenge with resilience and fortitude, and conducted herself with professionalism, while developing excellent outcomes for her clients. She brought her social work skill set and provided TCP colleagues with a new insight and skills into managing conflict and family dynamics,” she said.

Lauren has been at Northern Health since September 2014, and initially started as a social worker at Bundoora. After working there for four years, she moved to transition care.

“In social work, I really love working with patients in crisis situations and finding ways to support them and their families. I am also doing my Masters in Counselling and it all ties together for me,” she said.

“I enjoy providing emotional support to patients and families, and supporting carers.”

In transition care, Lauren is able to do more long-term work and relationship building, whilst supporting patients when they’ve just returned home.

“I can help with supporting them to stay well in their own homes. I enjoy the continuity – seeing patients from when they come to hospital to providing support in their own homes,” she explains.

Lauren feels honoured to have been nominated for the award and was surprised to hear she won.

“The award was a lovely surprise and shows how supportive my colleagues are. I am really lucky to work in a great team, we learn from each other all the time and we always support each other,” she said.

Before joining Northern Health, Lauren was a social worker at Royal Melbourne for five years and at Western Health for a year.

In the future, she would love to continue working in transition care, supporting our patients in the community.

“Every team that I’ve worked with at Northern Hospital has been incredible and supportive, and in the next few years I would still like to be working at Northern, and be able to utilise my counselling skills once I complete my Masters,” she said.

She would also like to potentially set up support groups for carers, to help carers maintain that role and keep our patients at home safely as long as possible.

“I see Northern Heath continually expanding and increasing in services. Both young and old people come to hospital all the time, so I would love to see the hospital expand, as our catchment area is growing and people’s care needs are getting more and more complex,” she added.

Lauren sees an opportunity to increase all of our knowledge in cultural sensitivity and cultural awareness in the future.

“Being culturally sensitive means we will continue to tailor our services to meet the needs of our patients and families, so we can support them better,” she added.

Lauren describes Northern Health as a place where her family and friends are.

“I’ve been lucky that my colleagues here have become my friends and family – I live in the area, my dad used to work here and I’ve seen my friend’s babies born here.”

Featured Image left to right: Briana Baass, Executive Director – Chief Allied Health Officer and Partnerships, with award winner Lauren Scott

The Stow Family Garden was originally established at Northern Hospital by the Stow Family in 1998, and has recently been rejuvenated by Stows Waste Management, together with the Northern Health Foundation.

Managing Director of Stows Waste Management, Paul Stow, said, “The Stow Family Garden was donated by my parents, Neil and Wynette Stow. Following in their footsteps, I wanted to rejuvenate the garden to bring joy to the patients, families, visitors and staff at the Northern Hospital.”

“Stows Waste Management are a family owned and operated business, and take great pride in giving back to the community and environment in which we operate within,” Paul added.

Yvonne Amos, Director of Northern Health Foundation, said, “The Stow Family Garden required revitalisation to ensure it could be enjoyed by future generations. The Aboriginal artwork has also been revitalised to better reflect the Indigenous communities in the north and across Victoria.”

Local Yorta Yorta Aboriginal artist, Kahli Luttrell, painted the artwork featured in the garden, which represents the land, plants, animals, growth and the sky with Bunjil, the creator, flying through overlooking the land and keeping it safe.

The Wurundjeri totem, the Waa (meaning Crow), is also watching over. The line work represents the pathways of our people who use Northern Hospital to access services that link and provide support to the Aboriginal community.

The dots represent the many people who have travelled through, both past and present, and also different meeting groups that discuss growth for their future, how best to respect the land and keep it safe for future growth and generations.

Karen Bryant, Northern Health Senior Aboriginal Hospital Liaison Officer, said, “By having an Aboriginal influence on this garden, Northern Health is creating an environment that promotes cultural safety, which is welcoming to the Aboriginal community that visit Northern Hospital.”

“Creating culturally safe spaces and visuals means the garden can be enjoyed by all visitors to our hospital,” Karen added.

Stows Waste Management, on behalf of the Stow Family, wish for this garden to be enjoyed by Northern Hospital patients and visitors for many years to come. The garden is located in the courtyard near Pharmacy.