October 2019
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Exemplary patient experience: Yvonne Cartwright and Andrea Wilson
At the latest Quarterly Staff Recognition Awards, Yvonne Cartwright and Andrea Wilson won the award for Patient Experience. The award recognised their team effort in providing exemplary patient-centred care in helping an Indigenous man get back to country for end-of-life care. They were nominated by Dr Kim Jeffs, Karen Bryant and Sandra Brown, who said Yvonne and Andrea coordinated a remarkable effort of advocacy and coordination that took many hours and resulted in an extremely important outcome for the patient, since connection to country was very important to him. “Yvonne and Andrea approached the challenge with enthusiasm and optimism, something…
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Huge success of our Heart Failure program
Patients who are diagnosed with heart failure in the northern suburbs will now be better managed in participating GP clinics thanks to Northern Health’s unique ‘Heart Failure in the North’ education program, which provides personal education and upskilling for GPs and primary care nurses. The program started in March 2016 by recruiting four large GP clinics that were geographically located near Northern Health and whose patients were regularly presenting to hospital for heart failure. Associate Professor Gautam Vaddadi, head of the program explained that a lot of patients with heart failure are not treated with the most appropriate evidence based…