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Social Support Group

For Patients and Visitors

What is the Service?

Northern Health Social Support Group program provides activities and socialisation for older people living in the Northern Suburbs of Melbourne.

Our sessions are at:

  • Bundoora :Tuesday and Thursday 9am – 3pm
  • Broadmeadows Hospital: Monday to Friday 9am – 3pm

Northern Health also offers a Greek and Arabic Women’s group programs on Wednesday at Broadmeadows Hospital in addition to standard service.

What can I expect from the service?

Our groups focus on a range of activities, such as:

  • Meeting new friends and taking part in group activities – this may include being involved in discussion with others,
  • Individual and group activities of your interest bringing you together with others, such as group walks or watching a movie, craft
    gentle exercise sessions that may include stretching or relaxation techniques
  • education sessions that may focus on topics such as diabetes, heart disease, falls prevention to help you better manage your health and wellbeing.
  • Lunch

Some group sessions will also involve guest speakers, such as a dietitian to discuss healthy eating and healthy habits. Northern Health has a strong focus on wellness and reablement

Note: Transport can be provided within 5km of service

How much does it cost?

There is a small client contribution to the program based on Commonwealth Guidelines.

Currently $12/session for CHSP/ HACC PYP eligible people.

Non Eligible fees are discussed on application.

Contact us

All referrals are welcome and anyone can refer.  The Commonwealth and Victorian Government funds Social Support and criteria for the program is based on these guidelines.

For People aged under 65

  • Contact Northern Health Community Access on 9495 3443 between the hours of 9am–5pm Monday to Friday.

For People aged over 65

To enquire about your referral: 9495 3443

Other information:

Charter of Care Recipients’ Rights and Responsibilities- Home Care

Please see the following web link to access this information in English and other languages.

Advocacy:

We are most happy to have a family member, friend or formal advocate involved in your care or assist in accessing our service.

Contact Numbers for Advocacy Services

Organisation Phone Number
Elder Rights Advocacy 1800 700 600
The Office of the Public Advocate (03) 9603 9500 or 1800 136 829

Complaints or concerns:

We are most happy to manage any concerns you may have directly with the Program Manager, our Patient Experience Unit or via the Aged Care Complaints Commissioner.   You can also email the organisation directly via the webpage.

Organisation Phone Number
Northern Health Patient Experience Available 8am to 4pm, Monday to Friday (excluding public holidays)Ph: (03) 9495 3229 Email: feedback@nh.org.au
Australian Aged Care Complaints Commissioner 1800 550 552
The Aged Care Ombudsman (03) 9613 6222 or 1800 806 314
The Equal Opportunity Board Commissioner (03) 9281 7100 or 1800 134 142
Office of the Health Services Commissioner (03) 8601 5200 or 1800 136 066

 

 

For Health Professionals

Service Overview

Social Support group (formally know as Planned Activity group) provides an opportunity for clients to attend and participate in social interactions which are conducted away from the clients home.

These are structured activates are provided in a group based environment and designed to develop, maintain and support social interaction and independent living.

Lunch and light refreshments are provided. For clients living within 5km of centre transport assistance can be accessed if necessary.

Our groups focus on a range of activities, such as:

  • Meeting new friends and taking part in group activities – this may include being involved in discussion with others,
  • Individual and group activities of your interest bringing you together with others, such as group walks or watching a movie, craft
    gentle exercise sessions that may include stretching or relaxation techniques
  • education sessions that may focus on topics such as diabetes, heart disease, falls prevention to help you better manage your health and wellbeing.
  • Lunch

Some group sessions will also involve guest speakers, such as a dietitian to discuss healthy eating and healthy habits. Northern Health has a strong focus on wellness and reablement

Inclusion criteria:

Participants must meet Commonwealth Home Support Guidelines (CHSP) and be assessed by My Aged Care as eligible.

For clients under 65 contact service directly.

Exclusion criteria:

CHSP services cannot be offered:

  • To permanent residents of residential aged care facilities
  • Where a residents accommodation contract provides for similar services to those under CHSP (some disability accommodation/lifestyle providers)

How to Refer:

All referrals are welcome and anyone can refer.  The Commonwealth and Victorian Government funds Social Support/PAG and criteria for the program is based on these guidelines.

For People aged under 65

  • Contact the Community Access Service on 9495 3443 between the hours of 9am–5pm Monday to Friday.

For People aged over 65

To enquire about your referral: 9495 3443

Pre-referral guidelines available at:

Commonwealth Home Support Programme Programme Manual 2017

Alternative service options:

Review the My Aged Care Website and discover alternative groups

Enquiries:

Contact Community Access on: 9495 3443

 

CHSP is Funded by the Australian Government Department of Health.