Complaints about Research

Research » Ethics » Complaints about Research

Complaints about Research
 

Concerns or complaints about the conduct of human research projects at Northern Health are rare; however, when they arise, they are often concerns that can be quickly and effectively resolved to everyone’s satisfaction.

A concern or complaint may be made by:

  1. Research participants / carers / family members
  2. Researchers
  3. Staff of institutions
  4. Institutions Human Research Ethics Committee
  5. Others


If you have a concern or a complaint it should be managed and resolved where possible by the team conducting the research. However, if the complaint is unable to be resolved or has resulted in an impact on participant safety or involves an ethical issue, the complaint should be escalated. The escalation process is as follows:
 

  1. Principal Investigator or member of the research team eg. research nurse, trial coordinator, associate investigator
  2. Ethics & Research Governance Officer via email: ethics | at | nh.org.au or ph: 8405 2918
  3. NH HREC Chair
  4. Director of Research
  5. Chief Medical Officer (CMO)
  6. External mediator


The complaint and the identity of the complainant will be treated confidentially.

Northern Health adheres to the National Statement on Ethical Conduct in Human Research 2007 and the Australian Code for the Responsible Conduct of Research in regards to concern or complaints.